This article contains instructions to create a video showing an issue with an AVG app on Android, then send your video to AVG Support for analysis. We recommend you to provide as many details as possible.
Create a video
- Install AZ Screen Recorder from Google Play Store.
- On the Home screen of your device, tap the AZ Screen Recorder icon to open the app.
- Tap the
video icon to start recording. If prompted, tap Start now to allow recording.
From that moment, everything you do on your device is recorded. - While your device screen is being recorded, try to take all of the steps to reproduce your issue, including the incorrect behavior, error messages, attempts to resolve the issue, etc.
- When you are ready to stop recording, tap the red AZ Screen Recorder timer, then tap the ☐ stop (square) icon that appears.
- On the Video saved pop-up, tap the share icon and select your preferred cloud storage provider (for example, Google Drive or Dropbox).
- Open your selected cloud storage app, then create and copy a shareable link. For more details, refer to your cloud storage provider's documentation.
video icon to start recording. If prompted, tap Start now to allow recording.
share icon and select your preferred cloud storage provider (for example, Google Drive or Dropbox).
Send your video to AVG Support
Sending a message directly from the AVG Android app ensures that AVG Support agents receive additional data from your device that can help fix the problem.
In some apps, you can only send a direct message to AVG Support if you have a paid subscription.
- Open AVG AntiVirus and go to
☰Menu (three lines) ▸ Help and feedback. - Select AVG direct support, or tap the FAQS text 5 times.
- In the form, provide your name, email address, the detailed issue description, and paste a link to the video. Then, tap Message us.
- Open AVG Cleaner and go to
☰Menu (three lines) ▸ Help & Feedback. - Select Direct support, or tap FAQ text 5 times.
- In the form, provide your name, email address, the detailed issue description, and paste a link to the video. Then, tap Submit.
- Open AVG Secure VPN and go to Settings (the gear icon) ▸ Help ▸ Contact support.
- In the form, provide your name, email address, the detailed issue description, and paste a link to the video. Then, tap Send.
Settings (the gear icon) ▸ Help ▸ Contact support.
- Open AVG Secure Browser, and go to
…Menu (three dots) ▸ Settings ▸ Help and Feedback.
- In the email, provide the detailed issue description and paste a link to the video. Then, tap Send.
Settings ▸ Help and Feedback.
- Open AVG Alarm Clock Xtreme, and go to
☰Menu (three lines) ▸ Help and FAQ ▸ Direct support.
Alternatively, go to☰Menu (three lines) ▸ Settings ▸ About us, then tap the version number repeatedly until the Direct support form is displayed. - In the form, provide your email address, the detailed issue description and paste a link to the video. Then, tap Submit.
AVG Support agents will investigate your issue and contact you as soon as possible.
- AVG AntiVirus 6.x for Android
- AVG Cleaner 6.x for Android
- AVG Secure VPN 6.x for Android
- AVG Secure Browser 6.x for Android
- AVG Alarm Clock Xtreme 7.x for Android
- Google Android 6.0 (Marshmallow, API 23) or later