AVG strives to remove all risk from your purchasing decision. We encourage you to download the trial versions of our software, available from our web site, and to choose your purchases carefully.
If you are not completely satisfied that your computer is more secure with installed AVG protection, please contact us within 30-days of purchase for a full refund.
Yes, for all AVG home and business products we provide a 30-day, money back guarantee. This cooling-off period is designed to ensure that you are happy with your purchase of AVG software and to remove any risk from your purchase.
Beyond this cooling-off period, AVG will not normally give refunds if you change your mind. We do however provide 24/7 technical support and will happily solve any technical challenges you encounter with our software.
PLEASE NOTE: This money back guarantee does not apply to retail purchases of AVG; each reseller has their own refund policy and should be contacted directly for these matters. Additionally, the policy does not apply to the cost of providing and shipping an AVG installation disc when this has been requested and the CD/DVD is not faulty. In these circumstances the guarantee only covers the license cost of the AVG product(s).
In the rare event you are not satisfied with your AVG product and require a refund:
Home products purchased on-line
To request a refund for a mobile product, it is necessary to provide the email address used in Google Play to purchase the product, and the Transaction ID of the purchase. Please do the following:
Please contact AVG Business Support for business product refunds.
Please allow up to 30 days for the credit to appear on your billing statement.
Visit our AVG Support Community or contact us here: