Troubleshooting update problems with AVG Secure Browser

AVG Secure Browser retrieves updates automatically to protect your security and privacy online. To check that your AVG Secure Browser version is up to date, follow these steps:

1. Click ⋮ Menu (three dots) in the top-right corner of the AVG Secure Browser window, then select Help and About AVG Secure Browser ▸ About AVG Secure Browser.
2. If AVG Secure Browser is up to date, you see the message AVG Secure Browser is up to date. You can also check your current version number.

1. Click ⋮ Menu (three dots) in the top-right corner of the AVG Secure Browser window, then select Help and About AVG Secure Browser ▸ About AVG Secure Browser.
2. If AVG Secure Browser is up to date, you see the message AVG Secure Browser is up to date. You can also check your current version number.

If AVG Secure Browser is having problems retrieving updates, you might see one of the following error messages:

• Update failed: Updates are disabled by administrator.
• Update failed (Error 3 or 11): An error occurred while checking for updates: Update server not available.
• Update failed (Error 4 or 10): An error occurred while checking for updates: Update check failed to start.
• Update failed (Error 7 or 12): An error occurred while checking for updates: Download failed.
• This computer will no longer receive AVG Secure Browser updates because Windows XP and Windows Vista are no longer supported: AVG Secure Browser may not be able to keep itself updated.
• This computer will no longer receive AVG Secure Browser updates because macOS 10.6, 10.7, and 10.8 are no longer supported: AVG Secure Browser may not be able to keep itself updated.

You might also see other error messages that mention Update failed. To resolve the issue, follow the steps below:

Download AVG Secure Browser again

It's possible that some files are missing on your device. To resolve this issue, follow these steps:

1. Log in to Windows as a user with administrator permissions.
2. Uninstall AVG Secure Browser. For instructions, refer to the following article:
   • Uninstalling AVG Secure Browser
3. Make sure your PC meets the minimum system requirements for AVG Secure Browser.
4. Download and install AVG Secure Browser. For detailed instructions, refer to the following article:
   • Installing AVG Secure Browser

1. Log in to your Mac as a user with administrator permissions.
2. Uninstall AVG Secure Browser. For instructions, refer to the following article:
   • Uninstalling AVG Secure Browser
3. Make sure your Mac meets the minimum system requirements for AVG Secure Browser.
4. Download and install AVG Secure Browser. For detailed instructions, refer to the following article:
   • Installing AVG Secure Browser

Reboot your device

AVG Secure Browser may not have completed its update. Try rebooting your device, then check whether your AVG Secure Browser version is up to date by following the steps described at the start of this article.

Check for malware

Unwanted malware might stop AVG Secure Browser from updating correctly. Scan for harmful software using AVG AntiVirus or AVG Internet Security.

Check the system requirements