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Unblocking an application or website that AVG AntiVirus identified as a threat

How does AVG protect my system?

The default steps taken by AVG Internet Security and AVG AntiVirus FREE to protect your system include:

  • Moving applications and files to Quarantine and blocking them from running on your system.
  • Blocking access to websites that threaten your system.

How can I exclude a website or application from scanning?

You can configure AVG Internet Security and AVG AntiVirus FREE to ignore programs and websites that you know are safe by adding them to an exclusions list. AVG does not identify items in the exclusions list as threats. Therefore, you must be absolutely sure that the items you add to the exclusions list are safe because AVG will not scan them. You can remove items from the exclusions list later if you learn that the application is a threat.

What is a false positive?

The AVG shields and scans are proactive detection methods that provide the best protection possible. However, this can lead to a higher rate of false positive detections.

A false positive detection is when a scan wrongly marks a safe file or website as a threat. These threats include the following:

  • Malware: programs designed specifically to attack computer systems to steal data or use the system resources for malicious purposes.
  • PUPs (Potentially Unwanted Programs): programs stealthily downloaded alongside other applications. They appear to be safe, but behave in unusual ways that trigger AVG to protect your system.

How can I regain access to a safe application or website that has been identified as a threat?

If you need to regain access to an application or website that you are sure is safe to use, refer to the following articles for instructions:

  • AVG Internet Security 20.x
  • AVG AntiVirus FREE 20.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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