How to request a refund for an AVG subscription

This article contains information about the AVG refund policy and instructions to request a refund for a purchased AVG subscription.

Refer to the relevant section(s) below:

Am I eligible for a refund?
How can I request a refund?

Refund eligibility

If you are not completely satisfied with your purchased AVG subscription, contact us within 30 days of purchase to receive a full refund. This 30-day-money-back guarantee applies to AVG consumer product subscriptions purchased using the following methods:

Online purchase via the official AVG website.
Online purchase via an offer within another AVG product on Windows PC or Mac.
Online purchase via Google Play Store.

AVG does not normally offer refunds for products if more than 30 days have passed since purchase.

For detailed information depending on your country, refer to the full AVG refund policy on the following webpage:

Cancellation and refund policy

The 30-day-money-back guarantee does not apply to AVG products purchased using the methods below:

Retail stores or third-party resellers: Contact the store or reseller directly for information about requesting a refund.
The App Store: For information about the App Store's refund policy and instructions to request a refund, refer to the following Apple Support article: Apple Support ▸ Request a refund for apps or content that you bought from Apple.

Request a refund

You can request a refund for an AVG subscription in the AVG Account that is linked to the email address you provided during the subscription purchase, or by contacting AVG Support.

If your credit card was stolen or you changed your bank account details, contact AVG Support to resolve the issue.

Your AVG Account login is the email address that you provided during the subscription purchase.

To sign into your AVG Account for the first time, refer to the following article: Activating your AVG Account.
If you do not know the password for your AVG Account, you can reset it.

Sign in to your AVG Account using the link below:
- https://id.avg.com/sign-in
Click See your order history on the Order history tile.
Click Request a refund next to the order that you want a refund for.
The Request a refund option only appears next to orders that are eligible for a refund. Refer to the Refund eligibility section for more information about AVG's refund policy.
Select Request a refund, then click Continue.
Click Start Chat.
Wait to connect with an AVG Support Agent. When the chat begins, tell the agent about your issue to place your refund request. They will assist you in the process.

Your refund request has now been submitted for processing. When the request has been processed, you will be notified by email.

For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.

If you need to locate your Order ID, refer to the following article for instructions on where to find it: Finding your AVG order ID number.

Click the button below to open the AVG refund request form. Refund request
Select your product type.
The contact options differ according to current availability, as well as your selected product and region. If more than one contact option is available, select your preferred option.
Follow the on-screen instructions to contact AVG Support using the selected contact option.

Your refund request has been submitted. An AVG Support agent will contact you to confirm when the request has been processed.

For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.

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Requesting a refund for an AVG subscription

Refund eligibility

Request a refund

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