This article contains instructions to create a video showing an issue with an AVG app on Android, then send your video to AVG Support for analysis. We recommend you to provide as many details as possible.
Create a video
- Install AZ Screen Recorder from Google Play Store.
- On the Home screen of your device, tap the AZ Screen Recorder icon to open the application menu.
- Tap the
video icon to start recording. If prompted, tap Start now to allow recording.
- From that moment, everything you do on your device is recorded. Your video should show:
- Your issue including the incorrect behavior, error messages, etc.
- All of the steps you have taken to try and resolve the issue.
- AVG AntiVirus for Android: Include configuration information visible on the Developer screen. To see this screen, open AVG AntiVirus for Android and go to ☰ Menu (three lines) ▸ Settings ▸ About. Then, tap the app version 5 times to open the Developer screen. Ensure to record all information by scrolling down.
- AVG Alarm Clock Xtreme: Include information visible on the About us screen. To see this screen, open AVG Alarm Clock Xtreme and go to ☰ Menu (three lines) ▸ Settings ▸ About us.
- When your video is ready, swipe down on the notification bar and tap the stop (square) icon on the AZ Screen Recorder panel.
- When the recorded video opens, tap the share icon at the bottom of the preview, and select your preferred cloud storage provider (for example, Google Drive or Dropbox).
- Open your selected cloud storage app, then create and copy a shareable link. For more details, refer to your cloud storage provider's documentation.
Send your video to AVG Support
- To send a message to AVG Support, follow the relevant steps below according to your Android app:
- AVG AntiVirus for Android:
- Open AVG AntiVirus and go to ☰ Menu (three lines) ▸ Help & Feedback.
- Tap FAQs 5 times.
- In the form, provide your email address, the detailed issue description, and paste a link to the video. Then, tap Submit Message.
- All other AVG Android apps: Contact AVG Support via the contact form included in the app. Provide your email address, the detailed issue description, and paste a link to the video. For detailed instructions, refer to the following article:
- AVG AntiVirus for Android:
In apps other than AVG AntiVirus for Android, you can only send a direct message to AVG Support if you have a paid subscription.
AVG Support representatives will investigate your issue and contact you as soon as possible. Sending a message directly from the AVG Android app ensures that AVG Support representatives receive additional data from your device that can help fix the problem.
- AVG AntiVirus 6.x for Android
- AVG Cleaner 5.x for Android
- AVG Alarm Clock Xtreme 6.x for Android
- AVG Secure VPN 2.x for Android
- Google Android 5.0 (Lollipop, API 21) or later