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AVG SafePrice - FAQs

General

What is AVG SafePrice?

AVG SafePrice is a free browser extension that helps you save money in online shops and travel sites. AVG SafePrice selects the best prices from a database of trusted e-shops and displays them in the top right corner of your browser so you don't have to leave your shopping site. It also searches for coupons that can be applied to your purchase and notifies you if one is found.

AVG SafePrice is available for Google Chrome, Mozilla Firefox, and Opera from the browsers' stores.

How do I use AVG SafePrice?

When installed and enabled, AVG SafePrice works automatically in the background. AVG SafePrice shows pop-up notifications when better prices or coupons are available for your search. Click on the notification to learn more about the offer, which will open on your current page.

To use a coupon offer, click Apply coupon within the notification. A new tab appears where the coupon is applied, and a notification appears to confirm the process. The coupon will then apply savings to your shopping cart.

To use a coupon code, click Get code and copy the code (highlight and press the Ctrl and C keys simultaneously). At the checkout, paste the code (press the Ctrl and V keys simultaneously) into the field for a discount code.

How do I get AVG SafePrice?

  1. Open Google Chrome.
  2. Visit the chrome web store and search for AVG SafePrice.
  3. Click Add to Chrome in the AVG SafePrice tile.

AVG SafePrice is now installed in your Google Chrome web browser.

  1. Open Mozilla Firefox.
  2. Visit Firefox Add-ons and search for AVG SafePrice.
  3. Click + Add to Firefox in the AVG SafePrice tile, then Click Add to confirm.
  4. Click Yes, send data to confirm that you are willing to share the listed data with AVG.

AVG SafePrice is now installed in your Mozilla Firefox web browser.

  1. Open Opera.
  2. Visit Opera addons and search for AVG SafePrice.
  3. Click the AVG SafePrice tile, then select + Add to Opera from the information screen.

AVG SafePrice is now installed in your Opera web browser.

How does AVG SafePrice select which offers to show?

AVG SafePrice aims to provide a broad range of offers. AVG is partnered with over 100,000 e-shops globally and is continuously working to increase the coverage of supported shops.

Currently, our database includes offers from major vendors in the following categories:

  • Shopping
  • Travel and accommodation
  • Home security
  • Health insurance
  • Mortgages

Offers and coupons are selected from a list of supported vendors, for products that match your search and are in stock.

Can I add my own shop to the AVG SafePrice list?

There is currently no application process to have your shop verified and added to the supported sites. However, we may offer this option in the future.

Does AVG SafePrice collect data about my online shopping habits?

The purpose of AVG SafePrice is to select the best prices and coupons from a database of trusted e-shops and to display them while you shop. To display these offers, AVG SafePrice first collects data about pages and products visited. Your privacy is very important to us, and all data collected is completely anonymous.

Settings

Can I customize the notifications I receive from AVG SafePrice?

Yes. To customize when you receive notifications from AVG SafePrice:

  1. Right-click the AVG SafePrice icon in the top-right corner of your browser, then select Options.
  2. Select Notifications in the left panel.
  3. Configure the notification settings according to your preferences.

You now receive AVG SafePrice notifications according to your preferences.

Can I exclude certain websites from searching?

Yes. To ensure that AVG SafePrice does not search for offers or coupons when you visit a certain website:

  1. Right-click the AVG SafePrice icon in the top-right corner of your browser, then select Options.
  2. Select Custom List in the left panel.
  3. Click Add Site, enter the URL of the website you want to exclude from searching (for example, www.examplestore.com, then click Add.

The website appears on your Custom List.

How can I control which data I share with AVG when I use AVG SafePrice?

To configure your AVG SafePrice privacy settings:

  1. Right-click the AVG SafePrice icon in the top-right corner of your browser, then select Options.
  2. Select Privacy in the left panel.
  3. Untick Allow analysis of product performance and data usage for new product development to opt-out of data sharing.

Your privacy settings are now configured.

Troubleshooting

How do I disable the AVG SafePrice browser extension?

You can reduce or customize AVG SafePrice notifications via settings. Alternatively, to remove AVG SafePrice altogether:

  1. Open Google Chrome.
  2. Click the Menu icon (three dots) in the top-right corner of the browser, and select More toolsExtensions.
  3. Follow the relevant directions according to your Google Chrome version:
    • 66.x or higher: Click the blue (ON) slider in the AVG SafePrice tile so it turns gray (OFF) to disable AVG SafePrice. Alternatively, click Remove to uninstall AVG SafePrice.
    • 65.x or lower: Untick the Enabled box next to AVG SafePrice to disable the extension. Alternatively, click the Trash icon to uninstall AVG SafePrice.
  1. Open Mozilla Firefox.
  2. Click the Menu icon in the top-right corner of the browser, and select Add-ons (the puzzle icon).
  3. Select Extensions in the left panel.
  4. Click the icon (three dots) next to AVG SafePrice and select either Disable to disable the extension, or Remove to completely uninstall AVG SafePrice.
  1. Open Opera.
  2. Click the O Opera icon in the top-left corner of the browser, and select ExtensionsExtensions.
  3. Ensure All is selected in the top menu.
  4. Click Disable in the AVG SafePrice tile to disable the extension. Alternatively, click X in the top rigt corner of the tile to uninstall AVG SafePrice.

How can I make AVG SafePrice notifications less obtrusive?

You can close an individual notification by clicking the X icon in the notification window. You can still see all AVG SafePrice offers by clicking the AVG SafePrice icon in the top-right corner of your browser.

You can customize AVG SafePrice notifications in settings.

What if there is a problem with a product I ordered from an AVG SafePrice recommendation?

While you shop, we inform you of cheaper offers among trusted e-shops. If there is a problem, we recommend that you contact the merchant directly for exchange, return, or refund procedures. When you purchase the product, the transaction is carried out through the merchant and not processed by AVG. Therefore, you should contact the merchant to resolve any issues regarding the order.

Why does AVG SafePrice show me offers that are not identical to my search?

AVG SafePrice aims to find better offers for the product you are searching. If your product specifications are not found, you may notice slight differences between the product you are searching for and the product that AVG SafePrice offers. This can also happen if the merchant does not provide correct product specifications. We recommend that you check the product offered before finalizing your purchase to ensure that the product meets your requirements.

I found a much lower price in another e-shop, why was it not included in the AVG SafePrice results?

AVG SafePrice aims to provide a broad range of offers, and constantly works to increase the number of supported shops. There can be several reasons why a particular e-shop is not among the provided offers:

  • A lower price was not found.
  • The product has an extended delivery period or is not in stock.
  • The product could not be identified.
  • The e-shop is not a part of the supported sites.
If an e-shop is not among the supported sites, it does not necessarily mean the shop is not safe.
  • AVG SafePrice 20.x
  • AVG Internet Security 20.x
  • AVG AntiVirus FREE 20.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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