Adding Devices to Your Network (AVG Business Management Consoles) | AVG

Home Support

Adding Devices to Your Network (AVG Business Management Consoles)

Adding Devices to Your Network (AVG Business Management Consoles)

Your network contains all the devices that you want to protect from threats, regardless of the device location. Your device is protected as soon as it is added to the network, which occurs when you install AVG Business Antivirus on it.

After setting up your AVG Account and creating your company profile, you need to add your laptops, PCs, and Macs (devices) into your network. This enables you to manage the security and protection of all devices from the AVG Business Management Consoles.

Cloud Console

To add devices to your network, open your Console. On the Dashboard or the Devices page click Add new device. Choose from one of two options for deploying Antivirus to devices on your network:

  • Downloaded installer
  • Remote Deployment

Downloading Installer

  1. Select which type of installer you need:
    • Windows .exe (for workstations and servers)
    • Windows .msi (for deployment using GPO)
  2. Select the subscription products
  3. Click Advanced Settings to view the following options
  4. Choose the Group and Policy the device will use
    1. If desired, you can activate your devices and select the subscriptions to use after installation by checking the box with that option.
  5. Choose whether to automatically remove competitive antivirus products on the device
    1. The option to remove competitive antivirus products is checked by default. We recommend that you leave this option checked when installing the Antivirus service. 
  6. Select the installer size (Light vs Full)
    1. If you select Light, the other services will be downloaded upon installation of the Antivirus agent. This option is not recommended if you are installing Antivirus on multiple devices at the same, as each machine will individually contact AVG servers to download the other services. 
  7. Ensure you have defined the correct Proxy Server, if any, in the policy you are applying to the device
  8. Click Download now and specify where to save the installation package–such as on a flash drive or network drive

You can also send a download link from this page by clicking Share download link beneath the Download now button. You can then copy and send the private download URL to any desired recipients.

Deploying Installers Remotely (Remote Deployment)

The Remote Deployment option is only available after you have added at least one device to your network using another install method. You must also designate a Master Agent (see Setting Up Master Agents and Local Update Servers) thus, it is best if the first device you add to your network is the device you will use as the Master Agent. Below is a summary of the remote deployment process:

Device Detection

The device detection process uses Address Resolution Protocol (ARP) to ping all IP addresses within the subnet in order to get their MAC address. This process can take up to 15 minutes, possibly longer depending on the network.

If a response is received with a MAC address, a reverse DNS lookup occurs to get the host name for the IP. If a host name is received, a device record is created and stored in a list—which is transmitted to the web service when detection is complete.

Once the initial authentication is completed, the process will scan for host devices periodically and compare it to the list already stored. From this point on, the process will only add new host devices and will not delete any.

Authentication

During remote deployment, a list of administrator credentials—e.g., YOUR_DOMAIN\user_name and password—are passed to the remote deployment process until one successfully provides access to the target computer. If none of the credentials work, the process will quit and return an error message.

The client waits for changes made to the devices/login tables to see if anything is marked for deployment—based upon the host computer’s MAC address.

Requirements

To automatically deploy Antivirus to multiple devices remotely, you must have:

  • Cloud Console 6.0 or higher
  • Antivirus 18.6 or higher
  • At least one device installed and activated
  • A working Master Agent
  • File and Printer Sharing for Microsoft Networks enabled
  • A Microsoft Windows operating system supported by Active Directory
  • Valid Credentials for Active Directory with Administrator rights
  • All necessary ports open (7074)

Deployment

Before attempting deployment, refer to the Remote Deployment Requirements section on the System Requirements page to verify the recommended settings are in place.

Network Scanning
  1. Click Begin Deployment Process
    • If you do not have a Master Agent available, click Add new Master Agent and follow the process for setting a Master agent. See Setting Up Master Agents and Local Update Servers.
    • If you do have a Master Agent or Agents available, select the one you would like to use
  2. In the Active Directory Credentials section, enter the following information:
    • Domain
    • Username
    • Password
  3. Click Scan your network and wait until the device detection process is complete
Network Deployment
  1. In the Active Directory Groups section, navigate to a folder that contains unprotected devices and select the check boxes next to the devices you would like to deploy to
  2. Click Define installer settings
  3. In the Select a license section, choose one of your available Antivirus subscriptions
  4. In the Deploy to a group in AVG Business Console section, do any of the following:
    • Select a group
    • Select Copy Active Directory group structure into the selected group in order to use your Active Directory’s existing group structure
    • Select a policy
  5. Choose whether to automatically remove conflicting antivirus programs on the device
  6. Click Start deployment to devices
    • Wait while Antivirus is deployed to devices. You can navigate to other pages during this process and use the Remote Deployment button on the navigation menu to return and view the progress of your Remote Deployment.
  7. Click Finish Remote Deployment

On-Premise Console

To add devices to your network, open your Console. On the Dashboard or the Devices page click Download Installer. Choose from one of three options for deploying Antivirus to devices on your network:

  • Downloaded installer
  • Download link via email
  • Remote Deployment

Downloading Installer

  1. Select which type of installer you need:
    • Windows .exe (for workstations and servers)
    • Windows .msi (for deployment using GPO)
  2. Select the subscription products
  3. Click Advanced Settings to view the following options
  4. Choose the Group and Policy the device will use
    1. If desired, you can activate your devices and select the subscriptions to use after installation by checking the box with that option.
  5. Choose whether to automatically remove competitive antivirus products on the device
    1. The option to remove competitive antivirus products is checked by default. We recommend that you leave this option checked when installing the Antivirus service. 
  6. Select the installer size (Light vs Full)
    1. If you select Light, the other services will be downloaded upon installation of the Antivirus agent. This option is not recommended if you are installing Antivirus on multiple devices at the same, as each machine will individually contact AVG servers to download the other services. 
  7. Ensure you have defined the correct Proxy Server, if any, in the policy you are applying to the device
  8. Click Download now and specify where to save the installation package–such as on a flash drive or network drive

You can also send a download link from this page by clicking Share download link beneath the Download now button. You can then copy and send the private download URL to any desired recipients.

Adding Clients from the Offline Console

  1. Download the installer (avg_business_agent_setup.zip) as usual following the above guidelines.
  2. Unzip the folder and run avg_setup.bat on the end devices.
  3. When prompted after installation, restart the device.

Sending Download Link via Email

Before you can send download links from the On-Premise Console, you will need to define your SMTP server. See Configuring Your SMTP Server.

  1. Enter the email addresses for the target users in the Send To box, separated by commas
  2. If desired, alter the Subject line of the email that will be sent
  3. To configure the message you send in the email, check Include your custom message and type a message in the space provided
  4. Select the subscription products
  5. Click Advanced Settings to view the following options
  6. Choose the Group and Policy the device will use
    1. If desired, you can activate your devices and select the subscriptions to use after installation by checking the box with that option.
  7. Choose whether to automatically remove conflicting antivirus products on the device
    1. The option to remove competitive antivirus products is checked by default. We recommend that you leave this option checked when installing the Antivirus service. 
  8. Select the installer size (Light vs Full)
    1. If you select Light, the other services will be downloaded upon installation of the Antivirus agent. This option is not recommended if you are installing Antivirus on multiple devices at the same, as each machine will individually contact AVG servers to download the other services. 
  9. Ensure you have defined the correct Proxy Server, if any, in the settings template you are applying to the device
  10. Click Send

Deploying Installers Remotely (Remote Deployment)

The Remote Deployment option is only available after you have added at least one device to your network using another install method. You must also designate a Master Agent (see Setting Up Master Agents and Local Update Servers) thus, it is best if the first device you add to your network is the device you will use as the Master Agent. Below is a summary of the remote deployment process:

Device Detection

The device detection process uses Address Resolution Protocol (ARP) to ping all IP addresses within the subnet in order to get their MAC address. This process can take up to 15 minutes, possibly longer depending on the network.

If a response is received with a MAC address, a reverse DNS lookup occurs to get the host name for the IP. If a host name is received, a device record is created and stored in a list—which is transmitted to the web service when detection is complete.

Once the initial authentication is completed, the process will scan for host devices periodically and compare it to the list already stored. From this point on, the process will only add new host devices and will not delete any.

Authentication

During remote deployment, a list of administrator credentials—e.g., YOUR_DOMAIN\user_name and password—are passed to the remote deployment process until one successfully provides access to the target computer. If none of the credentials work, the process will quit and return an error message.

The client waits for changes made to the devices/login tables to see if anything is marked for deployment—based upon the host computer’s MAC address.

Requirements

To automatically deploy Antivirus to multiple devices remotely, you must have:

  • On-Premise Console 6.0 or higher
  • Antivirus 18.6 or higher
  • At least one device installed and activated
  • A working Master Agent
  • File and Printer Sharing for Microsoft Networks enabled
  • A Microsoft Windows operating system supported by Active Directory
  • Valid Credentials for Active Directory with Administrator rights
  • All necessary ports open (7074)

Deployment

Before attempting deployment, refer to the Remote Deployment Requirements section on the System Requirements page to verify the recommended settings are in place.

Network Scanning
  1. Click Begin Deployment Process
    • If you do not have a Master Agent available, click Add new Master Agent and follow the process for setting a Master agent. See Setting Up Master Agents and Local Update Servers.
    • If you do have a Master Agent or Agents available, select the one you would like to use
  2. In the Active Directory Credentials section, enter the following information:
    • Domain
    • Username
    • Password
  3. Click Scan your network and wait until the device detection process is complete
Network Deployment
  1. In the Active Directory Groups section, navigate to a folder that contains unprotected devices and select the check boxes next to the devices you would like to deploy to
  2. Click Define installer settings
  3. In the Select a license section, choose one of your available Antivirus subscriptions
  4. In the Deploy to a group in AVG Business Console section, do any of the following:
    • Select a group
    • Select Copy Active Directory group structure into the selected group in order to use your Active Directory’s existing group structure
    • Select a policy
  5. Choose whether to automatically remove conflicting antivirus programs on the device
  6. Click Start deployment to devices
    • Wait while Antivirus is deployed to devices. You can navigate to other pages during this process and use the Remote Deployment button on the navigation menu to return and view the progress of your Remote Deployment.
  7. Click Finish Remote Deployment

Was this article helpful?

Still looking for answers ?

Visit our AVG Support Community or contact us here: