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Controlling a device remotely using Anti-Theft in AVG AntiVirus for Android

The Anti-Theft feature in AVG AntiVirus for Android allows you to connect to your lost or stolen device and execute several commands remotely from your AVG Account. You cannot control a device remotely unless the following requirements are met:

  • The device is turned on and connected to the internet.
  • The Anti-Theft feature is enabled on the device.
  • The AVG AntiVirus for Android app is connected to an AVG Account.
It is not possible to connect the AVG AntiVirus for Android app to an AVG Account, or enable Anti-Theft, without access to the device.

Access remote commands

All remote commands are available in the Anti-Theft section of your AVG Account. To access the available remote commands:

  1. Sign in to your AVG Account using the link below
Ensure you sign in to the AVG Account that is connected to the AVG AntiVirus app on your lost or stolen device.
  1. Click the Anti-Theft tile on the AVG Account dashboard.
  2. Select your chosen command from:
    1. The command panel
    2. The command list

Command panel

The sections below contain information about commands available via the command panel.

The Locate command is the simplest and quickest way to locate your device using GPS. AVG Anti-Theft offers 2 tracking options:

  • Track Device: sends multiple commands to monitor your device's location changes. You can select how frequently you receive information about the location of your device.
  • Request Location: sends the command once to retrieve your device's current location.

Send the Locate command for the first time

  1. Select Locate in the command panel.
  2. Select your preferred tracking option from the screen that appears.
  3. For Track Device, use the drop-down menu to specify how frequently you receive location updates, then click Save to send the command.
  4. Access location data received to your AVG Account via Notifications.

Send a subsequent Locate command

  1. Select Locate from the command panel.
  2. A map loads automatically showing your device's last-known location. Click your preferred tracking option in the top-right corner to update the map with your device's latest location.
  3. For Track Device, use the drop-down menu to specify how frequently you receive location updates, then click Save to send the command.
  4. Click the table icon in the top-right corner to open the GPS coordinates and review your device's location, latitude, longitude, and information about accuracy.

To disable the Locate command, click Locate in the command panel, then click Stop Tracking Device in the top-right corner of the map that appears.

Accuracy varies depending on signal strength and if the device is in range of a GPS signal.

Sending the Lost command marks your missing device as Lost. By default, the following features are enabled when you mark your device as Lost:

  • Lock device: makes your device inaccessible to intruders.
  • Sound siren: activates the siren on your device to alert you or others to its location.
  • Camera trap: captures a photo of the thief and records a 1-minute audio file to help you identify the thief.
  • Get data: exports your contact list from the device to your AVG Account.
  • Last known location: sends the last known location of your device when the battery is dying.
The Camera trap, Get data, and Last known location features are only available with a paid version of AVG AntiVirus.

To mark your device as Lost:

  1. Select Mark as Lost from the command panel.
  2. Ensure the Lost tab is selected, and click Send.
  3. Access the data received to your AVG Account via Notifications.

To disable the Lost command, enter your AVG PIN code on the found device. Alternatively, from your AVG Account, select Mark as LostFound, then click Send.

The Siren command triggers a loud siren on your missing device.

To send the Siren command:

  1. Select Siren from the command panel.
  2. Ensure the Siren on tab is selected, and click Send to trigger the siren sound on your lost or stolen device.

To disable the siren, enter your AVG PIN code on the found device. Alternatively, from your AVG Account, select SirenSiren off, then click Send.

The Lock command allows you to remotely lock your missing device so that it cannot be accessed without your AVG PIN.

To send the Lock command:

  1. Select Lock from the command panel.
  2. Ensure the Lock tab is selected, and click Send to lock your device.

To unlock your device, enter your AVG PIN code on the found device. Alternatively, from your AVG Account, select LockUnlock, then click Send.

Command list

The sections below contain information about commands available via the command list.

The Camera trap, Get data, and Last known location features are only available with a paid version of AVG AntiVirus for Android.

The Wipe command erases all data on your device and initiates a factory reset.

There is no possibility to undo this action once the command is sent.

To send the Wipe command:

  1. Select Wipe from the command list.
  2. Click Send to clear all data from your device.

Once the command is sent, your device will reboot.

The Record audio command utilizes the microphone on your device to perform an audio recording, which is sent to your AVG Account.

To send the Record audio command:

  1. Select Record audio from the command list.
  2. Use the drop-down menu to specify the Recording Duration. If you tick Use noise recognition, Anti-Theft listens to the device's surroundings for the time period specified in Maximum Noise Recognition Duration and automatically begins recording only when noise is detected.
  3. Click Send to enable Anti-Theft to start recording or listening to your device's surroundings.
  4. Access the data received to your AVG Account via Notifications.

The Take picture command allows you to take a photo using either the front or back camera of your device, which is then sent to your AVG Account.

To send the Take picture command:

  1. Select Take picture from the command list.
  2. Optionally, configure Anti-Theft to take the picture using the front camera, or to only take a picture when the phone is next turned on. Click Send.
  3. Access the data received to your AVG Account via Notifications.

Retrieve data

When you send the Locate, Mark as lost, or Take picture commands, your device sends data to the Notifications section of your AVG Account.

To access data received to your AVG Account:

  1. Select the relevant device in the left panel, and click Info.
  2. Select the Notifications tab.
  3. Under the Message section, click the icon next to the relevant notification to view or download data.
    1. An audio file was received: This file contains data initiated by the Mark as Lost and Record audio commands. To download the audio file, click the ↓ download icon. The file starts downloading automatically and saves to your Downloads folder by default.
    2. A picture was received: This file contains a photo initiated by the Mark as lost and Take picture commands. To download the photo click the ↓ download icon. The file starts downloading automatically and saves to your Downloads folder by default.
    3. A position update was received: This file contains data initiated by the Mark as lost and Locate commands. To view location data, click the GPS pin icon. A map appears showing your device's location. Click the table icon to open the GPS coordinates and review your device's location, latitude, longitude, and information about accuracy. You can provide this information to the police if necessary.

Adjust Lost command behavior

You can customize which features are enabled when you mark your device as Lost using either method below:

  • AVG AntiVirus for Android: Go to Menu (three lines) ▸ Anti-Theft and scroll down to the When Device Is Marked As Lost section.
  • The Anti-Theft section of your AVG Account: Select your device and go to SettingsAnti-TheftProtection Behavior.
  • AVG AntiVirus 6.x for Android
  • Google Android 5.0 (Lollipop, API 21) or higher

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