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Canceling your AVG subscription

When you purchase an AVG subscription, it will continue until it is canceled. You will be billed again 15 days prior to the start of the next subscription period. You will receive a notification email about the upcoming automatic extension 45 days prior to the start of the next subscription period. The automatic extension can be disabled up to 16 days prior to the start of the next subscription period.

Canceling your subscription will not refund your current AVG subscription, and you will be able to continue using AVG until your current subscription period expires. You will also be able to extend your subscription when you start receiving the expiration notifications, typically 45 days before expiration.

How to cancel your subscription via AVG MyAccount

You can cancel most AVG subscriptions via your AVG MyAccount. Please note that you may need to set up a new AVG MyAccount, even if you are receiving emails from us. AVG MyAccount is an optional service and is not created automatically for all customers.

To cancel a subscription via your AVG MyAccount, follow the steps below:

  1. Visit the AVG MyAccount login page and use your email address and password to log in.

    Note: If you receive a message that your email address is not in our database, create an AVG MyAccount with the email that you used to purchase your AVG product.
  2. Once logged into the AVG MyAccount, click My Products at the top of the page.
  3. Click the arrow button next to your product to expand the product description, and then click Cancel SubscriptionUser-added image
  4. Click Cancel Subscription in the pop-up to confirm.

The extension for the next period is canceled and you will not be billed further.

Request a refund for an automatically extended subscription

If your subscription was automatically extended, but you do not wish to continue using the product, you may request a refund. Please note that if we provide a refund, you will no longer be able to use the paid features included in your subscription.

To request a refund, follow the instructions below:

  1. Visit the AVG Sales Support page.
  2. Click Request a refund.
  3. Follow the instructions and fill out the form to submit the refund request.

Contact us to cancel your subscription or request a refund

If you cannot cancel your subscription by following the steps above, or you want to request a refund, visit the AVG Sales Support page for a list of contact options, as well as a quick way to request a refund.

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