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Creating a screenshot

For troubleshooting purposes, AVG Support representatives may ask you to send a screenshot of a problem or issue.

Instructions

Your operating system:

Windows

  1. Navigate to the area of the program you want to take a screenshot of.
  2. Press the PrtScn (Print Screen) key on your keyboard, usually located on the top row (next to the F12 key). User-added image
  3. Open MS Paint by typing Paint into the Windows search box and selecting the application name from the menu. Note: The appearance of the Windows search box varies depending on your version of Windows.User-added image
  4. Press the Ctrl and V keys simultaneously to insert the image into Paint.
  5. Go to FileSave as and select the format and location of your image, then click SaveUser-added image

Mac

  1. Navigate to the area of the program you want to take a screenshot of.
  2. Simultaneously press the Shift + Command (⌘) + 3 keys on your keyboard. User-added image

The screenshot is automatically saved on your dektop as a .png file.

iPhone (iOS)

  1. Navigate to the area of the app you want to take a screenshot of.
  2. Press and hold the top or right-side button then click the home button. User-added image
  3. Release the top or right-side button.
  4. To find your screenshot go to PhotosAlbumsScreenshots.

Android

Your mobile device:

Samsung phones

  1. Navigate to the area of the app you want to take a screenshot of.
    • Galaxy S8 and later: Hold down the power and volume-down buttons for a couple of seconds.
    • Galaxy S7 and earlier: Hold down the home and power buttons for a couple of seconds.
    User-added image
  2. To find your screenshot go to GalleryAlbumsScreenshots.

Huawei phones

  1. Navigate to the area of the app you want to take a screenshot of.
  2. Hold down the power and volume-down buttons for a couple of seconds, or pull down the notification panel and tap the Screenshot icon. User-added image
  3. To find your screenshot go to GalleryAlbumsScreenshots.

Sony phones

  1. Navigate to the area of the app you want to take a screenshot of.
  2. Hold down the power and volume-down buttons for a couple of seconds, or hold down the power key until a screen appears and tap Take screenshotUser-added image
  3. To find your screenshot go to GalleryAlbumsScreenshots.

Send your screenshot to AVG Support

You can attach your screenshot to the email correspondence with AVG Support. For instructions on how to attach an image to an email, consult your email service provider.

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