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How to minimize the risk of malware infection


Problem description

Every single day Norman Safeground adds detection for more than 100.000 new malicious programs. This ensures excellent protection for all Norman users, but there are some important things you should do to further limit the risk of getting infected, and to get rid of any infection that might have slipped through your defenses. 


Make sure that your virus protection is as up-to-date as possible

  1. Start Norman Security Suite.
  2. Go to Settings.
  3. Go to Software Upate. Set the Update interval to 30 minutes.

Perform a manual scan

If you suspect your PC to be infected, immediately run a manual virus scan.

  1. Start Norman Security Suite.
  2. From the Home screen, click Scan computer.

Set up a weekly scheduled scan

​The automatic scanner is running in the background and automatically scans all files on your PC that are accessed (read from the hard disk or other media). This prevents all known malware from infecting your PC or device. However, there will always be a small risk that malware we do not detect at the moment of infection will be able to infect your system. Such malware will usually be added to our detection database hours or days later. To detect and remove such malware it is recommended to run a scheduled scan from time to time.

  1. Start Norman Security Suite.
  2. Go to Tasks.
  3. Enable Scheduled virus scan.
  4. Click the Pencil on the right.
  5. Set the schedule to Weekly.
  6. Save.

Keep your operating system up-to-date

Malware will often target known exploits in Windows components when attempting to infect your PC. Windows Update will notify you when new updates for your operating system are ready. It's very important that you install these updates as soon as possible. 

Note: As of April 8, 2014, support and updates for Windows XP are no longer available. New, discovered exploits will thus not be patched. Norman will continue supporting this operating system for the foreseeable future, but we will not be able to keep it as safe as operating systems that are still supported by Microsoft. You should therefore consider upgrading to a more modern operating system.

Keep Java and other third party applications up-to-date

Malware will often target known exploits in Java and other third party programs when attempting to infect your PC. If you see a notification from Java or other third party programs that a new update is available, install these updates as soon as possible.

What to do if you still get infected

There is never a guarantee against getting infected, even if you follow the advice in this article. We are always here to assist you if you should be so unlucky to get malware onto your PC or other devices. Just contact your local Norman support department, and we will do our utmost to help you get rid of the infection.

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