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How to resolve an error while viewing groups in Norman Endpoint Manager

Instructions


You may encounter an issue when viewing groups in the Lost and Found folder of the Endpoint Manager console, with an error message explaining that An error has occurred.

The problem has been identified and a tool has been made available to resolve the issue. 

To us the tool and resolve the issue, please follow the steps below:

  1. Download the Noc_enable.exe tool and copy it to [...]\Norman\noc\bin​
  2. Open a Command prompt and navigate to [...]\Norman\noc\bin and type Noc_enable.exe /fixstrings
  3. Wait for the command to finish; this can take some time depending on the number of clients. 
Please Note: If you have a lot of printers, switches or other unmanaged devices detected by the Passive Discovery feature, and do not have the topology filter in place for sorting them into groups, consider using Noc_enable.exe /fixstrings /nopurge. The added /nopurge will skip the deletion of unmanaged devices, however in some instances this is necessary. If there are devices with strange names, or you continue to experience an error message, you must run the command again but without the /nopurge parameter. 


 

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