If the Norman Endpoint Manager (NEM) or Norman Endpoint Protection (NPRO) clients are not able to update, you will see the following error message when opening C:\Program Files\norman\npm\bin\bdmirror.txt:
Error in the configuration file C:\Program Files\Norman\npm\bin\bdmirror.cnf at the line 1: not a key=value pair
To resolve the issue please follow the steps below:
- Delete the C:\Program Files\norman\npm\bin\bdmirror.cnf file
- A new file will be genereated and updates will begin to download
- Run C:\Program Files\norman\npm\bin\bdmirror.exe and check the bdmirror.txt
- The contents will now have changed and the issue will be resolved