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AVG TuneUp Premium for Mac - FAQs

Purchase and installation

How do I install AVG TuneUp Premium?

Follow these steps to install AVG TuneUp Premium from the AVG website:

  1. Download and run the AVG TuneUp Premium setup file.
  2. Double-click the Install AVG TuneUp Premium icon in the dialog which appears.
  3. Follow the on-screen setup instructions.
  4. If prompted, enter your system credentials, then click Install Software.
  5. Click Close to exit setup.

For detailed installation instructions, refer to the following article:

How do I activate AVG TuneUp Premium?

AVG TuneUp Premium is automatically activated when you purchase a subscription from within the program. However, if you purchased a subscription via another AVG product or sales channel, then you need to manually activate your subscription by entering the activation code located in your order confirmation email. If you are re-installing AVG TuneUp Premium, or installing AVG TuneUp Premium on another Mac, then you also need to manually activate your subscription using an activation code.

To manually activate AVG TuneUp Premium, follow these steps:

  1. Open the order confirmation email sent to you after you purchased AVG TuneUp Premium and copy the activation code.
  2. Click the AVG TuneUp Premium icon in the menu bar and select Open AVG TuneUp Premium.
  3. Click Insert Activation Code.
  4. Paste or type your activation code into the text box and click OK.

For detailed installation instructions, refer to the following article:

How do I purchase AVG TuneUp Premium?

Download and install AVG TuneUp Premium from the AVG website, then open the program and click Buy AVG TuneUp to purchase and activate a subscription.

Features

What is Clean Clutter?

Clean Clutter scans several areas of your hard drive and detects unnecessary files which can be removed to create more disk space on your Mac.

To perform a scan, click Scan under Clean Clutter on the main AVG TuneUp Premium screen. After the scan completes, you can review the amount of space taken up by unnecessary files. To clean a whole category of files, tick the file type in the left-side panel. You can view individual items within a category by clicking the file type. Untick any items you don't want cleaned.

Click Clean in the bottom-right corner to permanently remove the selected items from your system.

You can adjust the Clean Clutter scan settings by going to AVGTuneUp in the menu bar, then selecting Preferences and clicking the Scanning tab.

What is Find Duplicates?

Find Duplicates detects multiple files which contain identical content.

To perform a scan, click Scan under Find Duplicates on the main AVG TuneUp Premium screen. After the scan completes, you can click a category in the left-side panel to view which duplicate files AVG TuneUp Premium detected. Select the files you want to remove by either clicking the drop-down menu in the bottom-left corner and selecting an option, or by clicking the tabs in the left-side panel and manually ticking or unticking the individual files.

To permanently remove the selected items from your Mac, click Clean in the bottom-right corner.

You can adjust the Find Duplicates scan settings by going to AVGTuneUp in the menu bar, then selecting Preferences and clicking the Scanning tab.

Which duplicates should I select for cleaning?

After running a Find Duplicates scan, AVG TuneUp Premium lists files which contain identical content. To select which duplicates to remove, use the drop-down menu in the bottom-left corner of the results screen and select an option:

  • Keep oldest: keeps the oldest files in each set of duplicates and removes the newest files.
  • Keep newest: keeps the newest files in each set of duplicates and removes the oldest files.
  • Select none: deselects all files and allows you to make a Custom Selection by manually ticking items for removal.

When you make a selection from the drop-down menu, the selection is applied to all Find Duplicates categories.

What is Find Photos?

Find Photos detects photos that are blurry, bladly-lit, or similar.

To perform a scan, click Find under Find Photos on the main AVG TuneUp Premium screen. You can specify where AVG TuneUp Premium should look for photos, and then after the scan completes, review and select which photos you want to delete. AVG TuneUp Premium automatically selects the photos that are recommended to remove. To change the selection, use the drop-down menu in the bottom-left corner of the results screen and click Select None. You can then manually tick the box on each photo you want to delete.

To permanently remove the selected items from your Mac, click Remove in the bottom-right corner.

What is Alert Me?

Alert Me is a notification feature which allows AVG TuneUp Premium to continuously scan your system and notify you when a certain amount of clutter is detected. Alert Me is enabled by default. To disable this feature, click AVGTuneUp in the menu bar and select Preferences. Select the Alerts tab and adjust the settings according to your preferences.

Troubleshooting

Why doesn't AVG TuneUp Premium clean anything from my system?

AVG TuneUp Premium requires a paid subscription to use. If you installed AVG TuneUp Premium but have not purchased a subscription, the program cannot clean your system.

Why do I need to grant permissions to AVG TuneUp Premium?

If AVG TuneUp Premium detects clutter in your system folders, you are asked to enter your system credentials to continue the cleaning process. This stops unauthorized users clearing items from your system folders.

Why do I need to close open programs before AVG TuneUp Premium continues cleaning?

When you perform a Clean Clutter scan, AVG TuneUp Premium detects unnecessary files, including those stored in your browsers and applications. If the applications containing these files are running when you click Clean, AVG TuneUp Premium asks you to close the applications to prevent them from crashing or malfunctioning.

How do I send feedback about AVG TuneUp Premium?

To send feedback about AVG TuneUp Premium, follow these steps:

  1. Click the AVG TuneUp Premium icon in the menu bar and select Open AVG TuneUp Premium.
  2. Click Help in the menu bar, then select Send Feedback from the context menu.
  3. Enter the relevant information into the text boxes, then click Submit Feedback.

How do I uninstall AVG TuneUp Premium?

To uninstall AVG TuneUp Premium, follow these steps:

  1. Click the AVG TuneUp Premium icon in your menu bar and select Open AVG TuneUp Premium.
  2. Click AVGTuneUp in the menu bar and select Uninstall AVG TuneUp Premium from the context menu.
  3. In the AVG TuneUp Premium Uninstaller dialog, click Continue.
  4. Enter your system credentials, then click OK.
  5. When the uninstallation is complete, click Finish.

AVG TuneUp Premium is now uninstalled from your Mac.

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