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AVG TuneUp Premium for Mac - FAQs

Applies to

Products:

  • AVG TuneUp Premium for Mac 2.x

Operating systems:

  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)

AVG TuneUp Premium is an optimization tool for Mac that includes a range of scans to detect unnecessary items and performance issues, freeing up disk space and improving the speed of your system.

Installation and activation

How do I install AVG TuneUp Premium?

  1. Click the button below to download the AVG TuneUp Premium setup file, and save it to a familiar location on your Mac (by default, downloaded files are saved to your Downloads folder).

    Download AVG TuneUp Premium for Mac
  2. Double-click the downloaded file avgtuneup.dmg.
  3. Follow the on-screen setup instructions.
  4. If prompted, use your Touch ID to grant permission for the installation, or click Use Password..., then enter your Administrator password and click Install Software.
  5. Wait while setup installs AVG TuneUp Premium on your Mac, then click Close.
  6. Click Move to Trash to remove the installer.

The AVG TuneUp Premium user interface opens automatically. If you see the message You're now in scan only mode, either activate an existing subscription or click Buy TuneUp Premium to purchase an AVG TuneUp Premium subscription.

For detailed installation instructions, refer to the following article:

How do I activate AVG TuneUp Premium?

AVG TuneUp Premium is automatically activated when you purchase a subscription from within the application, or via or the AVG Store. If you purchased a subscription using an alternative sales channel before installing the product, then you need to manually activate your subscription using a valid activation code.

To manually activate AVG TuneUp Premium, follow these steps:

  1. Click the AVG TuneUp Premium icon in the menu bar, then select Open AVG TuneUp Premium.
  2. Click Insert Activation Code.
  3. Type or paste your activation code (including hyphens) into the text box, then click OK.

Your AVG TuneUp Premium subscription is now active.

For detailed activation instructions, refer to the following article:

How do I purchase AVG TuneUp Premium?

After installing AVG TuneUp Premium, click Buy TuneUp Premium to purchase and activate a subscription.

Features

What is Clean clutter?

Clean clutter scans several areas of your hard drive and detects unnecessary files that you can remove to free up disk space on your Mac.

To perform a scan, click Scan under Clean clutter on the main AVG TuneUp Premium screen. After the scan completes, you can review the amount of space taken up by unnecessary files and select which files you want to remove from your Mac.

What is Find duplicates?

Find duplicates detects multiple files with identical content.

To perform a scan, click Scan under Find duplicates on the main AVG TuneUp Premium screen. After the scan completes, you can review the detected duplicate files and select which files you want to remove from your Mac.

What is Find photos?

Find photos detects photos that are blurry, badly-lit, or similar.

To perform a scan, click Find under Find photos on the main AVG TuneUp Premium screen. You can specify where AVG TuneUp Premium will look for photos, and then after the scan completes, review and select which photos you want to delete.

What is Uninstall apps?

Uninstall apps allows you to easily find and remove applications from your Mac that you no longer use.

To uninstall applications you no longer use, click Show under Uninstall apps on the main AVG TuneUp Premium screen. Review the list of applications installed on your Mac and select which applications you want to delete.

How do I use AVG TuneUp Premium?

For detailed instructions to start using AVG TuneUp Premium, refer to the following article:

What is Alert Me?

Alert Me is a notification feature that prompts you to scan your Mac when a specified amount of clutter is detected. Alert Me is enabled by default.

To disable this feature:

  1. Ensure the AVG TuneUp Premium window is open and active.
  2. Click AVG TuneUp on the left side of the menu bar, then select Preferences.
  3. Select the Alerts tab.
  4. Untick the box next to Enable AlertMe!.

Troubleshooting

Why doesn't AVG TuneUp Premium clean anything from my system?

AVG TuneUp Premium is a paid product that requires a subscription to use. If you installed AVG TuneUp Premium but you have not purchased or activated a subscription, the application runs in scan-only mode and cannot clean anything.

Why do I need to grant permissions to AVG TuneUp Premium?

Each time you remove files, photos, or applications using AVG TuneUp Premium, you are asked to enter your administrator User Name and Password to authorize the removal. This stops unauthorized users clearing items from your system folders.

Why do I need to close open applications before AVG TuneUp Premium continues cleaning?

When you perform a Clean clutter scan, AVG TuneUp Premium detects unnecessary files, including those stored in your browsers and applications. If the applications containing these files are running when you click Clean, AVG TuneUp Premium asks you to close the applications to prevent them from crashing or malfunctioning.

How can I control which data I share with AVG?

To change your personal privacy settings, follow these steps:

  1. Ensure the AVG TuneUp Premium window is open and active.
  2. Click AVG TuneUp on the left side of the menu bar, then select Preferences.
  3. Untick the boxes next to the privacy settings according to your preferences.

How do I send feedback about AVG TuneUp Premium?

  1. Ensure the AVG TuneUp Premium window is open and active.
  2. Click Help on the left side of the menu bar, then select Send Feedback.
  3. Enter your feedback, optionally include your name and email address, then click Submit Feedback.

NOTE: Your feedback will be reviewed and considered by our development team, but we cannot guarantee that you will receive a response. If you require assistance resolving an issue with AVG TuneUp Premium, we recommend contacting AVG Support.

How do I uninstall AVG TuneUp Premium?

  1. Ensure the AVG TuneUp Premium window is open and active.
  2. Click AVG TuneUp on the left side of the menu bar, then select Uninstall AVG TuneUp Premium.
  3. In the AVG TuneUp Premium Uninstaller dialog, click Continue.
  4. If prompted, use your Touch ID or enter your administrator User Name and Password, then click OK.
  5. When uninstallation is complete, click Finish.

AVG TuneUp Premium is now uninstalled from your Mac. For detailed uninstallation instructions, refer to the following article:

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