In certain scenarios, while attempting to upgrade CloudCare agents from the CloudCare Portal, the update will fail. In this instance, a Managed Workplace client has the alternative option of running the AVG CloudCare upgrade from Managed Workplace using the Automation tool. This will initiate the upgrade.
To run the AVG CloudCare upgrade from Managed Workplace, follow the steps below:
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- Create a Service Group as follows:
- Manually run the rules to populate the group.
- Download the following upgrade utility:
- Use the "Run Executable" script in Managed Workplace to execute this against the group you just created. No parameters or switches required.