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Migrating from Remote Administration to the AVG Business Management Consoles

Migrating from Remote Administration to the AVG Business Management Consoles

Important Information

If you have any issues during migration, please see Console Migration Frequently Asked Questions before contacting Support.

Devices

  • Ensure your devices are running AVG Business version 20.5 or newer
  • Your devices must be online and have access to the internet. If you are using offline configuration, see Offline Networks below.
  • Devices may request a reboot; this is usually due to restarts that were previously pending, particularly if the devices have recently updated
  • Clients you transfer from Remote Administration to the new AVG Business Management Consoles will continue to use port 4158 for communication between the clients and the console
Windows XP and Vista Devices
  • These devices only support installations of AVG client version 18.8 and will not be included in the XML export
  • Customers with these devices will need to contact Business Technical Support for guidance on migrating these devices

Remote Administration Console

Other

  • If you are using a LAN Gateway firewall, it is recommended that you whitelist our domain (*.avg.com) for communication between devices and consoles
  • If you are using a proxy server for your devices, when you get to the point in the upgrade wizard of creating your AVG Business Management Console account, please set your proxy details in the Console after importing your XML file (see Configuring Proxy Settings for Devices)
  • The XML file that is exported from Remote Administration only contains Group Settings. Global settings from Remote Administration are not part of the XML export file
  • You will be provided with a new AVG license key (wallet key) during the Upgrade Wizard in AVG Remote Administration, which you can copy for safekeeping if you wish

Migrating to the Cloud Console (Recommended)

Setting Up Your Cloud Console

Each new step assumes you have clicked Next in the Wizard to proceed.

  1. Launch AVG Remote Administration, which will open the Upgrade Wizard
  2. Read over the steps the Wizard will take you through for the migration
    1. You can access more detailed upgrade information on our AVG Remote Administration Upgrade Page
  3. Read and accept the terms & conditions and the information on the Upgrade Page by checking the boxes
  4. Review your current license(s) and the license you will have after the upgrade
    • If you have multiple licenses for the same AVG edition, your licenses will be merged normally. If you have multiple licenses for different AVG editions, you will be provided with one license number which will have containers for each AVG edition
  5. Select AVG Business Cloud Management Console (Recommended)
  6. Click Create Cloud Console Account, which will open a browser to the AVG Business Cloud Console registration page.
  7. Enter your details and register; once your account is created, your new AVG license key will be automatically entered into your Cloud Console for you. Then return to the Upgrade Wizard.
    • If your license number was not correctly entered into your Cloud Console, you may be presented with an ‘Enter your license number box’. If this is the case, please click on the Next button in the Wizard and click on the Get Wallet Key button which will provide you with your new AVG license key to paste into your Cloud Console.

Exporting and Importing XML File

  1. Click the "here" link to save the XML file with your devices, settings, and groups to a location on your computer (see Remote Administration XML File Contents below)
  2. Return to the web browser where you are logged in to the Cloud Console, then navigate to General Settings ▸ Transfer From Other Console
  3. Click Import XML, locate the XML file you just saved, and import it into your Cloud Console. You will be provided with a summary of groups and devices you will be importing
  4. Click Copy installation token to the clipboard
  5. Return to the Upgrade Wizard, and paste the token into the Business Console token field
    • If desired, you can click Get Wallet key to copy your new AVG license number
  6. Click Finish
AVG_Migration_ConsoleInstallationToken

Migrating Your Devices

  1. In the Remote Administration Console, highlight the devices you would like to migrate
  2. Right-click, then select Move to AVG Business
  3. Your devices will begin to transfer and should appear in the AVG Business Cloud Console
  4. If you have AVGAntivirus, File Server, or Email Server Business Editions, go to your Cloud Console. Then navigate to the Devices page, select all of your devices, click Actions ▸ Change subscription, select your new license number, then click Apply
AVG_MigrateTransferDevices

You can transfer devices over any period of time (Example: You can transfer some devices on one day, some the day after and so on). The transfer of devices can take hours.

IMPORTANT: The final step in the migration process requires you to initiate the “Move to AVG Business” command in your old AVG Remote Administration console. This will get your devices out of “Pending” status.

Migrating to the On-Premise Console

Setting Up Your On-Premise Console

Each new step assumes you have clicked Next in the Wizard to proceed.

  1. Launch AVG Remote Administration, which will open the Upgrade Wizard
  2. Read over the steps the Wizard will take you through for the migration
    1. You can access more detailed upgrade information on our AVG Remote Administration Upgrade Page
  3. Read and accept the terms & conditions and the information on the Upgrade Page by checking the boxes
  4. Review your current license(s) and the license you will have after the upgrade
    • If you have multiple licenses for the same AVG edition, your licenses will be merged normally. If you have multiple licenses for different AVG editions, you will be provided with one license number which will have containers for each AVG edition
  5. Select AVG Business On-Premise Management Console
  6. Download and install the On-Premise Console (see Installing the On-Premise Console (Windows)), at which point you will be prompted for your new AVG license key
    • Retrieve your new Wallet Key by clicking Next in the Wizard, then clicking Get Wallet Key

Exporting and Importing XML File

  1. Click the "here" link to save the XML file with your devices, settings, and groups to a location on your computer (see Remote Administration XML File Contents below)
  2. Return to the On-Premise Console, then navigate to General Settings ▸ Transfer From Other Console
  3. Click Import XML, locate the XML file you just saved, and import it into your On-Premise Console. You will be provided with a summary of groups and devices you will be importing
  4. Click Copy installation token to the clipboard
  5. Return to the Upgrade Wizard, and paste the token into the Business Console token field
    • If desired, you can click Get Wallet key to copy your new AVG license number
  6. Click Finish
AVG_Migration_ConsoleInstallationToken

Migrating Your Devices

  1. In the Remote Administration Console, highlight the devices you would like to migrate
  2. Right-click, then select Move to AVG Business
  3. Your devices will begin to transfer and should appear in the AVG Business On-Premise Console
  4. If you have AVGAntivirus, File Server, or Email Server Business Editions, go to your On-Premise Console. Then navigate to the Devices page, select all of your devices, click Actions ▸ Change subscription, select your new license number, then click Apply
AVG_MigrateTransferDevices

You can transfer devices over any period of time (Example: You can transfer some devices on one day, some the day after and so on). The transfer of devices can take hours.

IMPORTANT: The final step in the migration process requires you to initiate the “Move to AVG Business” command in your old AVG Remote Administration console. This will get your devices out of “Pending” status.

Offline Networks

Customers with offline networks will not be able to complete the migration using the Upgrade Wizard. Devices will need to be manually added to the AVG Business On-Premise Console using the instructions in Configuring the Offline On-Premise Console and Adding Clients from the Offline Console.

Remote Administration XML File Contents

The following settings from AVG Remote Administration will be transferred to the new AVG Business Management Consoles. Group policies will be part of the XML file.

Exclusions

  • All shield exclusions (files and URLS)
  • File Shield
  • Scan
  • Web Shield
  • Firewall
  • Email Shield
  • Behavior Shield

Scan

  • Settings
  • Exceptions

Anti-Spam

  • Whitelist
  • Blacklist
  • Local and Exchange plugin

Settings

  • File Shield
  • Web Shield
  • Email Shield
  • Behavior Shield
  • Firewall
  • Sandbox
  • Self-Defense
  • Scan
  • Update and Program
  • Exchange and SharePoint
  • General Settings
  • Password settings

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