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AVG Secure VPN for Android and iOS - FAQs

Applies to

Products:

  • AVG Secure VPN 1.x for Android
  • AVG Secure VPN 1.x for iOS

Operating systems:

  • Google Android 5.0 (Lollipop, API 21) or higher
  • Apple iOS 9.0 or higher

This article is about AVG Secure VPN installed on mobile devices. For information about AVG Secure VPN on Windows or Mac, refer to the following article:

General

What is a VPN?

A Virtual Private Network (VPN) protects data you upload and download from the internet. It provides security for data sent from your device and anonymizes your internet activity.

What is AVG Secure VPN?

AVG Secure VPN is an application that allows you to connect to the internet via secure AVG VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. AVG Secure VPN offers:

  • Protection: when many people connect to the same public network, attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides efficient protection against these types of attacks.
  • Anonymization: with broadband connections, many people have fixed IP addresses, which can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
  • Unrestricted access to the internet: when connected to a VPN server in another location, you gain access to the content you want, regardless of your location. This allows you to browse freely and without limits.

Download and Installation

Which operating systems does AVG Secure VPN support?

AVG Secure VPN is available for:

  • Android 5.0 (Lollipop, API 21) and later
  • iOS 9.0 or later

How can I download and install AVG Secure VPN?

Refer to the relevant article below depending on your device:

How do I update to the latest version of AVG Secure VPN?

Updates are managed by your device. If a new version of AVG Secure VPN is available, the Google Play Store or the App Store notifies you.

How can I uninstall AVG Secure VPN?

Refer to the relevant article below, depending on your device:

Licensing and Activation

How do I activate AVG Secure VPN?

Refer to the relevant article below, depending on your device:

How do I know how long my subscription is valid for?

Open AVG Secure VPN and tap the gear icon to access settings. Tap Subscription to view the duration of your subscription.

Can I use my AVG Secure VPN subscription on multiple devices?

AVG Secure VPN is now sold as a Multi-Device subscription. After purchasing AVG Secure VPN Multi-Device, you can use AVG Secure VPN on Windows, Mac, Android, and iOS. The subscription can be active on 5 devices simultaneously.

NOTE: If you purchased a subscription bundle other than AVG Secure VPN Multi-Device, or you purchased a single-device AVG Secure VPN subscription, you may not be able to use AVG Secure VPN on all platforms listed above. Check your order confirmation email, or the AVG Account registered to the email used during purchase to confirm which subscription you purchased and which devices you can use it on.

What happens after my free trial ends?

On the day that your free-trial period ends, you are charged the price of a 1-year subscription.

If you cancel your subscription before the end of the free-trial period, you are not charged. You receive an email before payment is taken, informing you that your free-trial period is due to expire and containing instructions for canceling your subscription.

How do I cancel my AVG Secure VPN subscription?

Cancel AVG Secure VPN on Android or iOS

If you no longer want to use AVG Secure VPN on your Android or iOS device, you need to cancel your subscription via Google Play Store or the App Store. Your subscription is not automatically canceled when you uninstall the app from your device. For detailed instructions on canceling an AVG Secure VPN subscription on Android and iOS, refer to the article below:

IMPORTANT: If you are in a free-trial period, you need to cancel your subscription via the Google Play Store or the App Store, otherwise you will be charged for the subscription when the free trial period ends.

Cancel AVG Secure VPN Multi-Device

If you purchased AVG Secure VPN Multi-Device, cancel your subscription via the you AVG Account registered to the email provided during purchase. For detailed instructions, refer to the article below:

Settings and Usage

How do I start using AVG Secure VPN?

Once AVG Secure VPN is activated, you can immediately secure your connection:

  1. Tap the AVG Secure VPN icon on the main screen of your device to open the app.
  2. Tap the OFF slider on the screen to activate the secure connection.
  3. Tap OK to confirm. The slider changes to ON.

How do I adjust AVG Secure VPN settings?

  1. Tap the AVG Secure VPN icon on the main screen of your device to open the app.
  2. Tap the gear icon in the top-right corner of your screen to access Settings.
  3. Review the following options:
    • Subscription: to manage your subscription and to view how long your subscription is valid for.
    • Connection Rules: view automatic connection and reconnection options when your device connects to an unsecured Wi-Fi network, a trusted Wi-Fi network, or when your mobile or Wi-Fi network is interrupted.
    • Troubleshooting: install a VPN profile, view frequently asked questions and contact AVG support.
    • Legal: view terms, personal privacy settings, and the End User License Agreement.

How do I know that VPN is active and working?

  • Android device: the key icon appears in the top-left corner of your device screen.
  • iOS device: the VPN icon appears in your status bar.

How do I change my location?

To connect to a different location:

  1. Tap the AVG Secure VPN icon on the main screen of your device to open the app.
  2. Tap Change location at the bottom of the screen and select a location from the list.
  3. Tap the slider to connect to AVG Secure VPN.

NOTE: If you are already connected to AVG Secure VPN, tap the slider to disconnect, then follow the steps above to connect to a different location.

How do I configure AVG Secure VPN to connect automatically?

To automatically connect your device to AVG Secure VPN when you switch between Wi-Fi and mobile networks:

  1. Tap the AVG Secure VPN icon on the main screen of your device to open the app.
  2. Tap the gear icon to access Settings.
  3. Tap Connection rules, then tap the OFF slider next to Auto-connect VPN so it turns ON. Ensure the slider next to Exclude Cellular is OFF if you also want to automatically connect using AVG Secure VPN when accessing the internet using mobile data.

How does automatic reconnect work on iOS devices? Why is the VPN icon sometimes not visible when I unlock my iPhone?

On iOS devices, connection behavior is fully controlled by the operating system. The VPN connection is terminated as soon as the network communication is not needed. This saves battery life. Once it is needed again, iOS starts a new VPN connection. This can cause a short delay in displaying the VPN icon in the status bar when unlocking the device. If the Auto-connect option in AVG Secure VPN is enabled on your device (by default), iOS still controls the VPN connection. Because AVG Secure VPN uses the most modern VPN protocol, IPsec+IKEv2, the VPN connection is on average established in under 1 second. Therefore, this has minimal impact on the user experience.

Troubleshooting

Why is my internet connection slower when I connect to AVG Secure VPN?

You may experience a slower internet connection when using AVG Secure VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Why do Gmail and Live Mail send me suspicious activity alerts when I connect to AVG Secure VPN?

If you select a different location when you connect to the internet via AVG Secure VPN, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and will be asked to change your password if you think someone in a different location has accessed your email. Verify the VPN location you selected to ensure your security.

How can I contact AVG support?

For instructions on how to contact AVG support, refer to the following article:

Remote
Tech Support

Free consultation

1-844-234-6038 (US) 0800-085-4139 (GB) for other countries click here

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