The AVG direct support option is available only in paid versions of AVG mobile products.
To resolve certain technical issues, you may need to contact AVG Support. Follow steps in this article to contact AVG Support via the contact form included in your AVG mobile app.
Refer to the steps in the relevant section below according to your operating system and product:
Android
- Open AVG AntiVirus and tap ☰ Menu (three lines) in the top-left corner.
- Scroll down and select Help & Feedback.
- Tap AVG direct support.
- Fill out all required fields and tap Submit Message.
- Open AVG Cleaner and tap ☰ Menu (three lines) in the top-left corner.
- Tap Direct support.
- Fill out all required fields and tap Submit.
- Open AVG Secure VPN and tap Settings (the gear icon) in the top-right corner.
- Tap Help.
- Scroll down and tap Contact support.
- Fill out all required fields and tap Send.
- Open Alarm Clock Xtreme and tap ☰ Menu (three lines) in the top-left corner.
- Select Direct support.
- Fill out all required fields and tap Submit.
iOS
- Open AVG Secure VPN and tap Settings (the gear icon) in the top-right corner.
- Tap Contact Support.
- Tap the relevant option according to the nature of your issue.
- Fill all required fields and tap Submit.
- Open AVG Mobile Security and tap Settings (the gear icon) in the bottom-right corner.
- Tap Contact Support.
- Tap the relevant option according to the nature of your issue.
- Fill out all required fields and tap Submit.
AVG Support representatives will investigate your issue and contact you as soon as possible. Sending a message directly from your Android app ensures that our representatives receive device logs to help resolve the issue as quickly and effectively as possible.
Troubleshooting
If you are unable to use the contact form in your AVG mobile app, you can also send your query via our Technical Support form.
If possible, we recommend sending queries using the contact form in your AVG mobile app. This is because these queries contain device logs and other additional details, which allow our support agents to resolve your issue more quickly and effectively.
- AVG AntiVirus 6.x for Android
- AVG Cleaner 4.x for Android
- AVG Alarm Clock Xtreme 6.x for Android
- AVG Secure VPN 1.x for Android
- AVG Secure VPN 1.x for iOS
- AVG Mobile Security 1.x for iOS
- Google Android 5.0 (Lollipop, API 21) or higher
- Apple iOS 11.0 or higher