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Norman Email Protection Upgrade Checklist


This article is intended for existing Norman customers who are currently running an older version of Norman Email Protection (NEP).

Before upgrading, please ensure that you have met the following requirements:
  • Backup your databases (QT, Audit, Monitoring and Sieve) before launching the upgrade. Ideally, this should be a full backup
  • If you are using SQL Server Express, ensure that Full Text indexing is installed
  • Ensure that .Net 3.5 Framework is installed
  • Ensure that you have your current installation package
  • In the event that you must roll back after upgrading, keep a copy of the *.exe installation file
  • If you do not have a copy of the file, before upgrading, contact technical support
  • Backup your windows registry by following the steps below:
    1. Click Start > Run on the NEP server
    2. Type regedit to open the Registry Editor
    3. Click File > Export
    4. Select the file location and enter a name for the backup file
    5. Click OK
  • Backup any customized quarantine reports and/or web applications folders
  • Read the Release Notes for all new features and changes to modus, especially the section regarding encryption. 
  • If you opt to use encryption, there is a sieve script that must be added to prevent issues with foreign languages for outbound messages. This script is included in the Release Notes. 

Upgrading NEP to v5.61

Due to a series of architectural changes in versions, upgrading from version 4.7 must be done in two steps:

  1. Upgrade from v 4.7 to v 5.0 or 5.1
  2. Upgrade directly to v 5.61

Changes to the Installation Process:

Starting from v 5.42 NEO comes with a new web interface. The new interface will not overwrite your existing WebQuarantine programs. This will allow you to continue using the old site until you have had time to test and/or customize the new one. 

NEP Web Quarantine Information

There will be a new folder created called WebQuarantine located under C:\Program Files(x86)\Norman\Web. This folder will contain the new websites for the new web quarantine pages. The virtual directory will still exist in IIS.

Please Note: If you plan to use the monitoring feature, it is preferable to use a Microsoft SQL database instead of the native Access format. Whether to use Microsoft Access or Microsoft SQL depends on your volume of traffic. A good rule of thumb would be to use your quarantine database as your guide: if you use SWL for quarantine, then you should use if for the monitoring stats as well. 

Upgrading NEP

Upgrading requires a certain number of precaution, the most important of which is performing a backup. Please ensure that you complete the following:

  • Ensure you have access to your old NEP installation package:  If you do not have a copy, click on Help > About in your NEP console to find out what version you have and the build number. You can then contact support who will provide you with the original installation package.
  • Backup your configuration
    1. ​​Open the NEP administration console 
    2. Select File > Backup Configuration
    3. Select the path where the configuration file will be stored (*.reg file)
    4. Keep this registry file (*.reg) in a safe location as a backup of your NEP configuration
  • Backup the Registry
    1. ​​Open the Registry Editor (regedit)
    2. Click on File > Export
    3. Select the file location and enter a name for the backup file
    4. Click OK
  • Backup the Web directory: located under \Norman\Web
  • Backup the databases: Normally located under the root installation of SQL  \\Microsoft SQL Server\MSSQLXX.SQLEXPRESS\MSSQL\DATA

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