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Potential false positive virus alarm

Instructions

Problem description

Norman's antivirus program reports that one of my files is infected by a malicious program. However, I suspect that the file is clean, and that this is a false virus alarm. What do I do?

Solution

Zip the file that you suspect is incorrectly defined as malicious, and send it to us via email. (You will find contact information on the Support page).

Before you submit any file that you suspect is a false positive, please make sure that you have updated your antivirus program with the latest virus detection files.

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