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Regaining access to AVG AntiVirus without a password

AVG Internet Security and AVG AntiVirus FREE allow you to set a password to protect access to various areas of the application. If you forget your password, you can regain access to your AVG application in two ways. Refer to the relevant section in this article to either reinstall AVG AntiVirus or remove the aswResp.dat file.

This article is not related to your AVG Account password. For instructions to reset your AVG Account password, refer to the following article:

Reinstall AVG AntiVirus

If you are unable to remember your password, you can regain access to password-protected areas of AVG by reinstalling the program in Safe Mode.

  1. Start Windows in Safe Mode using the instructions in the following article:
  2. Uninstall your version of AVG AntiVirus. For detailed uninstallation instructions, refer to the following article:
  3. Reinstall your version of AVG AntiVirus. For detailed installation instructions, refer to the relevant article below:

After reinstalling your version of AVG AntiVirus, you can access the application without a password. For instructions to set a new password, refer to the following article:

Remove the aswResp.dat file

If you can't remember your password, you can regain access to password-protected areas of AVG by removing the aswResp.dat file.

Ensure that you are logged in to Windows using an account with administrative permissions before you begin.
  1. Start Windows in Safe Mode using the instructions in the following article:
  2. On your keyboard, press the Win key and E key simultaneously to open File Explorer.
  3. Enter C:\ProgramData\AVG\Antivirus into the address bar. If you cannot locate the ProgramData folder in your system, refer to instructions in the following article from Microsoft Support:
  4. In the Antivirus folder, locate the aswResp.dat file and delete it.
  5. If prompted, click Yes in the confirmation dialog that appears.
  6. Restart your PC. After your PC restarts, your AVG antivirus application is accessible without a password. For instructions to set a new password, refer to the following article:
  • AVG Internet Security 20.x
  • AVG AntiVirus FREE 20.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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