Transferring an AVG Internet Security subscription to another device | AVG

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Transferring an AVG Internet Security subscription to another device

 
The instructions in this article apply to the AVG subscriptions below:
  • AVG Internet Security (Multi-Device)
  • AVG Internet Security for PC
  • AVG Internet Security for Mac

Subscription conditions

Refer to the information below to verify the device limit for your purchased subscription:

  • AVG Internet Security (Multi-Device): You can activate your subscription on up to 10 devices simultaneously on Windows, macOS, Android, and iOS. You can transfer your subscription freely between devices and platforms.
  • AVG Internet Security for PC: You can activate your subscription on 1 Windows PC. You can transfer your subscription to a new PC, but you cannot use your subscription on more than 1 PC simultaneously.
  • AVG Internet Security for Mac: You can activate your subscription on 1 macOS device. You can transfer your subscription to a new Mac, but you cannot use your subscription on more than 1 Mac simultaneously.

If you have reached your device limit, or you no longer want to use one of your currently activated devices, follow instructions in this article to stop using your subscription on one of your original devices, and activate it on a new device.

Transfer your subscription

To transfer AVG Internet Security from one PC to another:

  1. Uninstall AVG Internet Security from the original PC. For detailed instructions, refer to the following article:
  2. Install AVG Internet Security on the new PC. For detailed instructions, refer to the following article:
  3. Activate your subscription on the new PC. For detailed instructions, refer to the following article:

AVG Internet Security is now activated on the new PC and ready to use.

To transfer AVG Internet Security from one Mac to another:

  1. Uninstall AVG Internet Security from the original Mac. For detailed instructions, refer to the following article:
  2. Install AVG Internet Security on the new Mac. For detailed instructions, refer to the following article:
  3. Activate your subscription on the new Mac. For detailed instructions, refer to the following article:

AVG Internet Security is now activated on the new Mac and ready to use.

To transfer AVG AntiVirus PRO from one Android device to another, you first need to deactivate your subscription on the original device. Follow the steps below:

  1. Open AVG AntiVirus on your original device.
  2. Go to ☰ Menu (three lines) ▸ My Subscriptions.
  3. On the My Subscriptions screen, write down your activation code.
  4. Tap ⋮ Menu (three dots) next to your activation code, then select Remove.
  5. If prompted, tap Remove again to confirm.

After you have deactivated your subscription on the original Android device, proceed as follows:

  1. On the new Android device, download and install the latest version of AVG AntiVirus from Google Play Store. For detailed installation instructions, refer to the following article:
  2. Activate your subscription on the new Android device. For detailed activation instructions, refer to the following article:

AVG AntiVirus PRO is now activated on the new Android device and ready to use.

To transfer AVG Mobile Security PRO from one iOS device to another:

  1. Uninstall AVG Mobile Security from the original iOS device by touching and holding the Security icon on the Home screen of your device, and selecting Remove App.
  2. On the new device, download and install the latest version of AVG Mobile Security from the App Store. For detailed installation instructions, refer to the following article:
  3. Activate your subscription on the new iOS device. For detailed activation instructions, refer to the following article:

AVG Mobile Security PRO is now activated on the new iOS device and ready to use.

Troubleshoot activation issues

If you experience activation issues using an activation code:

  1. Ensure you have correctly entered your activation code, including hyphens.
  2. Use our webform or your AVG Account to retrieve a copy of your activation code, then try activating the subscription again.

If you experience activation issues using your AVG Account:

  1. Ensure that you are entering the credentials for the AVG Account that is linked to your AVG Internet Security subscription. To verify this, sign in to your AVG Account in your web browser and click the Subscriptions tile to see a list of the linked subscriptions.
  2. If your AVG Internet Security subscription is not linked to an AVG Account, you can create an AVG Account with the email address that you used to purchase AVG Internet Security.

In some cases, subscription synchronization may take up to 24 hours after purchase. If your subscription is still not active after this time, refer to the following article:

If the issue persists, contact AVG Support.

Further recommendations

To learn more about the products included in your AVG Internet Security subscription, refer to the relevant articles below:

  • AVG Internet Security 20.x for Windows
  • AVG Internet Security 19.x for Mac
  • AVG AntiVirus PRO 6.x for Android
  • AVG Mobile Security 1.x for iOS
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
     
  • Google Android 5.0 (Lollipop, API 21) or later
     
  • Apple iOS 10.3 or later
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