I have been rolling out AVG Internet Security 2013 Business Edition across our systems and have come across an issue I haven't been able to resolve.
One terminal previously had AVG Internet Security 2014 personal edition, which was uninstalled to make way for the new programs. However on installing 2013 there appears to be an issue with the AVG Filter Driver for the network adapter. It initially looks OK, until I reboot then AVG reports that there is an issue with the driver and the firewall fails to start. I have contacted support and not had a response. I would ask if anyone has had this issue to let me know how to resolve it.
For clarity, I have tried to uninstall and reinstall. I have tried repairing the installation. I have tried AVG Repair NDIS and finally I have tried removing, running AVG Remover and reinstalling.
I am running out of ideas to be honest, so any help would be appreciated.
The machine is running Windows 7 Pro. I got to the point of having no luck deleting folders (including the one listed above) and trying to clear down so much stuff I completed a factory restore on the PC to allow it to install OK. Not an ideal solution as we've had a few issues getting it back to where is was, functionality wise. But we've 'resolved' the problem.
We've got several customers who we manage through the AVG Cloudcare portal. Are there any known issues with the way the portal reports installations?
For one customer, we've got two PCs that seem to conflict with each other. Only one or the other will ever appear in the portal at any one time. If you reinstall on one, the other disappears and so forth. Even after removing Cloudcare, cleaning both PCs with the Removal tool and reinstalling from a freshly-downloaded installer, the two seem to conflict. The PCs don't share the same name (I've changed both PC names as a test but it did not resolve the issue) and I can't see anything else that they have in common that could cause a conflict.
For another client, not all PCs that have AVG Cloudcare installed are reporting on the portal. They have all been installed from the same installer executable (120+ machines) but not all of them are reporting even after AVG removal and reinstallation.
Am I missing something here?
I have AVG business IS edition.
I use Outlook 2010 and have the AVG plugin that checks for Viruses and Spam.
On a daily basis I receieve somewhere in the order of 50-100 spam emails.
AVG picks up that these are SPAM and appends the words SPAM to the email - it is also supposed to move the emails to the Junk folder.
Some of the emails are moved (not many a small percentage) but most are left in the IN box.
I know it is AVG that is marking these as SPAM as I have changed the official message in the firewall settings.
I have raised the issue with AVG support (several weeks ago now). I was asked to run a program that collects data about my machine and set up. I was told to wait for 48 hours for a response. I have eaited for over two weeks now and chased several times but have not got a response.
The ticket number is 02611723
Anyone got any idea how to get AVG to do its job and move all the messages it marks as SPAM to the junk folder?