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Stewart McKenzieStewart McKenzie 
Good Morning,

We are currently experiencing an issue when trying to push device manager on to client systems. The error appears to be associated with WMI. WMI has been enabled on the computers in question but the install still fails. We are able to rebuild the WMI Namespace on the local computers for the installation to work but it is a time consuming process which we would like to avoid. Would AVG please look in to why this is occurring? Please let us know if there is any additional information that will help to resolve this issue.
 
Thank you,
 
Stewart
 
Best Answer chosen by Stewart McKenzie
KishoreKishore (AVG Technologies) 
Hello Stewart. I would request you to click on the following link to get connected to our business support http://www.avg.com/us-en/customer-support-business .
Adrian ForresterAdrian Forrester 

I have been rolling out AVG Internet Security 2013 Business Edition across our systems and have come across an issue I haven't been able to resolve.

One terminal previously had AVG Internet Security 2014 personal edition, which was uninstalled to make way for the new programs. However on installing 2013 there appears to be an issue with the AVG Filter Driver for the network adapter. It initially looks OK, until I reboot then AVG reports that there is an issue with the driver and the firewall fails to start. I have contacted support and not had a response. I would ask if anyone has had this issue to let me know how to resolve it.

For clarity, I have tried to uninstall and reinstall. I have tried repairing the installation. I have tried AVG Repair NDIS and finally I have tried removing, running AVG Remover and reinstalling.

I am running out of ideas to be honest, so any help would be appreciated.

Best Answer chosen by Zbynek (AVG Technologies) 
Adrian ForresterAdrian Forrester

The machine is running Windows 7 Pro. I got to the point of having no luck deleting folders (including the one listed above) and trying to clear down so much stuff I completed a factory restore on the PC to allow it to install OK. Not an ideal solution as we've had a few issues getting it back to where is was, functionality wise. But we've 'resolved' the problem.

Regards

Adrian

rifkha annisarifkha annisa 
Hi All,

I've question from my customer who need to buy avg internet security business edition,
now,he used trial version,and he need to upgrade from trial license to full license,so,how to upgrade or activate this license ,from trial license to full license from server? I've been seen on this link,https://support.avg.com/SupportArticleView?l=en_US&urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number
,but its update manual from PC client,can you show me step by step upgrade trial license to full license from PC server?

thanks
RF
Best Answer chosen by Zbynek (AVG Technologies) 
DavidDavid (AVG Technologies) 
Dear Rifkha,

Please follow these steps to activate the full licence.

On the server with AVG admin installed open the server monitor in the bottom right corner, select ‘server settings’

Click ‘change’ and enter the new license then click 'OK'

Now open AVG admin and under ‘licenses’ on the left hand side click ‘shared settings’

In the new window to the right double click ‘shared settings’ and enter the new license number

Click ‘OK’

Now right click ‘stations’ on the left and click ‘synchronize settings’, this should send out the new license to the clients.

Please let us know if we can be of further assistance.

Best Regards,

David Phillips.
AVG Technical Support.
 
Pham Xuan HanhPham Xuan Hanh 
I just updated the license key in the Admin Console and it did not push the new key to the workstations. Am I understanding it right that the reason the other ones did not get the new license is because they were already expired and that prevents the new key from getting pushed out?
If there is no other way to push the new key out to stations I guess I need that SetLic tool for AVG Anti-Virus Business Edition 2012 and 2013 please.
Thank you so much.
Best Answer chosen by Pham Xuan Hanh
GeorgeGeorge (AVG Technologies) 
Hi Pham Xuan Hanh,

You are correct - I've emailed the utilities to your login address for you to use for reactivation.

Thanks,

George
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