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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Stewart McKenzieStewart McKenzie 
Good Morning,

We are currently experiencing an issue when trying to push device manager on to client systems. The error appears to be associated with WMI. WMI has been enabled on the computers in question but the install still fails. We are able to rebuild the WMI Namespace on the local computers for the installation to work but it is a time consuming process which we would like to avoid. Would AVG please look in to why this is occurring? Please let us know if there is any additional information that will help to resolve this issue.
Thank you,
Best Answer chosen by Stewart McKenzie
KishoreKishore (AVG Technologies) 
Hello Stewart. I would request you to click on the following link to get connected to our business support http://www.avg.com/us-en/customer-support-business .
Adrian ForresterAdrian Forrester 

I have been rolling out AVG Internet Security 2013 Business Edition across our systems and have come across an issue I haven't been able to resolve.

One terminal previously had AVG Internet Security 2014 personal edition, which was uninstalled to make way for the new programs. However on installing 2013 there appears to be an issue with the AVG Filter Driver for the network adapter. It initially looks OK, until I reboot then AVG reports that there is an issue with the driver and the firewall fails to start. I have contacted support and not had a response. I would ask if anyone has had this issue to let me know how to resolve it.

For clarity, I have tried to uninstall and reinstall. I have tried repairing the installation. I have tried AVG Repair NDIS and finally I have tried removing, running AVG Remover and reinstalling.

I am running out of ideas to be honest, so any help would be appreciated.

Best Answer chosen by Zbynek (AVG Technologies) 
Adrian ForresterAdrian Forrester

The machine is running Windows 7 Pro. I got to the point of having no luck deleting folders (including the one listed above) and trying to clear down so much stuff I completed a factory restore on the PC to allow it to install OK. Not an ideal solution as we've had a few issues getting it back to where is was, functionality wise. But we've 'resolved' the problem.



Ferry MaarifFerry Maarif 
please help me,  I need Data Sheet AVG (Antivirus, Internet Security and TuneUp) for Home Edition.thanks
Best Answer chosen by Ferry Maarif
KishoreKishore (AVG Technologies) 
Hello Ferry,
Do you mean by the specification details of the AVG program's? Could you be more specific so that we could assist you better in letting you know the details.
Thank you,
Kishore, AVG Customer Care.
Mike SullivanMike Sullivan 

Hi all,

We've got several customers who we manage through the AVG Cloudcare portal. Are there any known issues with the way the portal reports installations?

For one customer, we've got two PCs that seem to conflict with each other. Only one or the other will ever appear in the portal at any one time. If you reinstall on one, the other disappears and so forth. Even after removing Cloudcare, cleaning both PCs with the Removal tool and reinstalling from a freshly-downloaded installer, the two seem to conflict. The PCs don't share the same name (I've changed both PC names as a test but it did not resolve the issue) and I can't see anything else that they have in common that could cause a conflict.

For another client, not all PCs that have AVG Cloudcare installed are reporting on the portal. They have all been installed from the same installer executable (120+ machines) but not all of them are reporting even after AVG removal and reinstallation.

Am I missing something here?



Best Answer chosen by Mike Sullivan
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Mike,
To get help regarding this AVG Cloudcare, we suggest you to contact our AVG Business support http://www.avg.com/us-en/customer-support-business.
Thank you
Mateo MendaroMateo Mendaro 
Hello! the last Friday (06/02/2017) in the morning, when all the people begin to work on the company, a virus alert appeared on around 30 PC's, the infected file was "audiodg.exe" located in system32 folder.

The threat is called "SCGeneric1.XQG".

Can someone tell me if that's a false positive or a real threat? This happpened to someone? All info about it will be appreciated to solve this issue.

Thank you!
Best Answer chosen by Mateo Mendaro
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for providing the screenshot, Mateo.
It seems that you are using the AVG Antivirus Business Edition and hence we request you to contact our Business support using this link:
https://support.avg.com/business_contact_form?l=&retUrl=business to get further assistance on this threat issue.
Hennie StoeldraijerHennie Stoeldraijer 
Op 14 december heb ik van u een nieuwe licentienummer ontvangen, bestelnur. 36-6231828

​Wanner ik mijn AVG programma wil activeren, krijg ik te lezen dat het licentienummmer neit juist is. Ik heb dit ook al geprobeerd met de functie knippen plakken.
​24 februai loopt mijn oude licentie af, graag voor die tijd een oplossing!
​Betreft AVG PC TuneUp, licentienummer TMC6S-9U6GF-HHRXJ-AKKL3-GBIQR

​In afwachting, Hennie Stoeldraijer


Best Answer chosen by Hennie Stoeldraijer
Alan BinchAlan Binch
Hennie, This Community is basically English language.. Query translation....
License Number
On December 14, I received from you a new license number, bestelnur. 36-6231828
Wanner I want to activate my AVG program, I get to read the license Number embedded neit is correct. I have also tried to cut Paste feature.
24 februai my old license runs off, like a solution for that time!
Subject AVG PC TuneUp, license number TMC6S-9U6GF-HHRXJ-AKKL3-GBIQR
AVG Guru
Paul MiddletonPaul Middleton 

I have AVG business IS edition.
I use Outlook 2010 and have the AVG plugin that checks for Viruses and Spam.

On a daily basis I receieve somewhere in the order of 50-100 spam emails.
AVG picks up that these are SPAM and appends the words SPAM to the email - it is also supposed to move the emails to the Junk folder.
Some of the emails are moved (not many a small percentage) but most are left in the IN box.
I know it is AVG that is marking these as SPAM as I have changed the official message in the firewall settings.

I have raised the issue with AVG support (several weeks ago now). I was asked to run a program that collects data about my machine and set up.  I was told to wait for 48 hours for a response. I have eaited for over two weeks now and chased several times but have not got a response.

The ticket number is 02611723

Anyone got any idea how to get AVG to do its job and move all the messages it marks as SPAM to the junk folder?

Best Answer chosen by Paul Middleton
Paul MiddletonPaul Middleton
That is the group i have been in touch with several times.

The first time they responded saying that they would not find my upload file.

I re-ran the program and reuploaded the file and sent an email on the 22/12/15
I followed up with an email stating the file name

The auto up load of the last file is

I was told to wait 24-48 hours.

Since then I have chased several times but have received nothing from them.

Dissapointed - DAMN YES

I get the feeling AVG have grown from a small company to a large company too quickly - it is selling a lot, but is not investing in the support arm or the business.

this is a bad strategy and will lose it business in the long run
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