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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.

Regards,

Jan

Esaïe LegrandEsaïe Legrand 
Bonjour,

Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?

Merci.
Best Answer chosen by Esaïe Legrand
KishoreKishore (AVG Technologies) 
Hello Esaïe,
Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance.
Thank you.
Alan JarrettAlan Jarrett 
I am running windows 10 and was using AVG Free 2015. I cannot uninstall it and I cannot download anything from AVG sight. It will crash both Firefox and Internet explorer whenever I try. I cannot update AVG free 2015 as it is. Help me!
Best Answer chosen by Alan Jarrett
BalasubramanianBalasubramanian (AVG Technologies) 
Sorry Alan, in this case, we request you to download and run AVG remover tool by booting your PC into Safe Mode.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.
Shane StudteShane Studte 
My AVG Internet Security keeps blocking all access to the internet. I tried disabling the firewall but it kept blocking access. I uninstall and then reinstall and it resolves the problem for a period of time only for it to occur again. This has been occurring for at least two weeks.

I checked to ensure it wasn't my browser (Firefox) by using other browsers, I checked to ensure it wasn't my network adapter but the only solve to allow internet access was to uninstall AVG.

What can I check to determine why it is blocking all access?
Best Answer chosen by Shane Studte
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)
Shane,

We do understand your concern, we apologize. Let us know the exact name of AVG you have installed, is that paid version or free version of AVG?

We would request you to follow the below steps to reinstall your AVG network filter to get issue fixed.
-Disable AVG Self Protection (http://avgclick.me/TempDisableAVG).
- Go to Control Panel -> Network Connections -> right click on the network area which is active -> "Properties"
- If there is "AVG Network filter driver" uninstall it and restart the computer twice
- AVG Firewall initializes auto-repair function so "AVG Network filter driver" should be automatically installed (therefore two restarts are needed)
- If there isn't "AVG Network filter driver" click "Install " -> "Service" -> "Have Disk" -> "Browse" and look for
c:\Program Files\AVG\AVGAV\Drivers\avgfwfd.inf
Hans NiedermeierHans Niedermeier 
I Have a windows 7 PC with AVG Internet security. Since one week  always when i start windows it falls into a scan by watchDog and cannot be stopped. ITh scan goes over more than 4 hoursand doesn't end. I cannnot use windows. What to do?
Best Answer chosen by Hans Niedermeier
KishoreKishore (AVG Technologies) 
Hello Hans. Thank you for the reply. Could you please provide us the exact error message you have received?
Sam MartinSam Martin 
Since updating to macOS Sierra, Realtime Protection on my Macbook Pro is not working. It states: 'Realtime Protection has crashed. Unknown error has occurred.'. Is there any fix or anything I could do to solve this?
Best Answer chosen by Sam Martin
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Sam,
We apologize for the inconvenience.
AVG is aware of this issue and we are working a patch file that will resolve this issue. This error will be fixed automatically by the next AVG update. We appreciate your time and co-operation.
Thank you.
Beth GoldenBeth Golden 
I've just installed AVG Free and see that it doesn't come with a firewall. Is there a preferred one to use or is Windows okay?
Thanks!
Best Answer chosen by Beth Golden
Alan BinchAlan Binch
Beth, AVG Free will work OK with Windows firewall.
AVG Guru
Frank SchmidtFrank Schmidt 
hallo wer immer das auch liest,hiermit kündige ich mein Abo zum nächstmöglichenn Termin. die bestellnummer lautet:703-0719210, bitte um schriftliche Kündigungsbestätigung per Email
Mfg
Frank Schmidt
Best Answer chosen by Frank Schmidt
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Frank,
Firstly, please accept our apologies for not replying in your language.
Please be informed that we provide customer support for issues related in English only. Therefore, we would like to ask you to specify your request in English or please contact your home country distributor for further assistance.
To learn more about our distributors in other countries, please click here http://www.avg.com/us-en/reseller-locator
Thank you.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.


Thanks
Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Jeff
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Consuelo, It would appear that this is not possible. Have a look @ this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=241555#post_241555) from the now old 'read only' forum.
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