AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Kari Kannasoja Secure VPN disconnecting constantly?
Hi, I've encountered an issue in the last two days or so of my VPN dis- and reconnecting constantly which is highly annoying when for example streaming something or playing online. Any idea what might be the cause of this?
And yes, I have tried various different servers/locations, varying with European, North American and even Australian. It does reconnect quickly but it still is a major distraction and I don't recall it doing this earlier or at least to current extent. Thank you for your time.
And yes, I have tried various different servers/locations, varying with European, North American and even Australian. It does reconnect quickly but it still is a major distraction and I don't recall it doing this earlier or at least to current extent. Thank you for your time.
I understand the inconvenience caused, let's work together to fix this issue.
In this case, I request you to press Windows Logo+R: Run dialog box and type services.msc, look for the AVG Secure VPN, start/restart it's services and check if your AVG Secure VPN is working without disconnecting.
Best regards,
Alok.
thanks for your reply! Well, I tried it and it seemed to help for a while but then it started to happen again. It disconnects without warning, there's a message it's reconnecting and then of the connection being re-established. Roughly ten minutes later this repeats. And again ten minutes later, so it seems the timing is quite stable.
Best regards,
Kari
I appreciate your efforts. Please check for any other conflicting VPN and antivirus program in your PC. If you find those programs, please remove them. Then uninstall AVG Secure VPN via control panel once and reinstall it using this link .
Keep us informed about the status to assist further.
I did as you instructed and now after monitoring it for a while looks like operations are back to normal. So, thank you for the advice and link, really helpful! Have a great weekend!
Best regards,
Kari
I appreciate your time and co-operation.
Hello,
I am having the same issue on my Macbook. Since 3/4 days it keeps reconnecting every 2/3 minutes. REALLY annoying. I've turned it off for now. Any fix?
I understand your concern.
I kindly request you create your own post so that we will be able to check your subscriptions and email you the instructions for the issue.
Thank you for your understanding.