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Nate WuNate Wu 

AVG UI Fails to load

AVG UI Fails to load after updating to Windows 10 April update. I have restarted my computer and followed the troubleshooting steps it still fails. I have even reinstalled AVG and problem still happens...
Best Answer chosen by Nate Wu
Nate WuNate Wu
Thanks for all the help, but the only solution to my problem was that I restarted my PC this morning and AVG SUDDENLY decided to work again... Thats weird, maybe a windows update fixed it?

All Answers

BalasubramanianBalasubramanian (AVG Technologies) 
Hello Nate,

I understand the inconvenience.
Can you share the (screenshot) of AVG UI failed message to assist further?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Did you use both the tools as mentioned (here) to remove AVG traces?
Ronald JacksonRonald Jackson
AVG
I have the same issue due to Microsoft’s update yesterday. I haven’t been able to fix it. Any advice?

Thanks
Nate WuNate Wu

error

@Balasubramanian here it is

Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Nate, thank you for providing the screenshot. Please refer this article  http://support.avg.com/SupportArticleView?urlname=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error and try to resolve the issue.

If the issue persists, please run the AVG Clear tool mentioned in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product and reinstall the program.
Nate WuNate Wu
It still happens
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Nate, 
I understand this must be upsetting and I apologize for the inconvenience. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG and fix it, free of cost.
Nate WuNate Wu
Bhuvaneswari,
Thanks but I am not comfortable with remote support. Is there another way?
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
I understand your difficulties in providing remote access. The only way is running AVG Clear tool and remove all the AVG traces from your PC and do a reinstallation.

Have you tried that?
Keith CardyKeith Cardy
I have the same problem and have the same notification window as Nate Wu also a notification advising you are unprotected. I have done a clean install of windows 10 April update and after that the problem started. Have tried the repair option, the Avg remover tool and the Avg clear tool with no luck. So it must be Avg is not compatible with the new windows 10 update. Now what can i do
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)
Keith, 

We regret the inconvenience and appreciate your efforts in trying to fix the issue. Have you followed the steps suggested in this article:  http://support.avg.com/SupportArticleView?urlname=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error

Then install Microsoft Visual files from the below link: 
32-bit:
http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x86.exe
64-bit:
http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x64.exe

And repair http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG your AVG Internet Security. 
Samuel PahusSamuel Pahus
I have the same problem and I have tried everything
Sriram ASriram A
Avg team,

Ihave been facing this issue for the past 2.5 months (purchase date -19-Feb-2018 09:42).

I feel you guys are just irresponsible & incompetent in really getting this issue fixed.

I have been connecting with you on emails and doing the above mentioned steps atleat a dozen times but for no rescue from yourside.Mine is windows 7 Home premium version.

do you really have some solutions to this?
Keith CardyKeith Cardy
Hi,
    Just to let you know after checking for windows updates several times all morning , after posting my comments earlier, windows updated and all is ok.
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)
Hello Samuel and Sriram, 

I know it is annoying when things take time to resolve, let's have a look at it togethor.

Have you tried the steps suggested recently?  Please install Microsoft Visual files from the below link: 
32-bit:
http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x86.exe
64-bit:
http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x64.exe and repair  http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG your AVG Internet Security. 
Nate WuNate Wu
I will do these steps once I have time later today.
Samuel PahusSamuel Pahus
I have tried to repair Microsoft Visual and repair my AVG Internet Security. None of the solutions are working so I am still facing the problem
Samuel PahusSamuel Pahus
I have tried all the solutions you have mentioned and none of them are working
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Samuel,

I am sorry to hear that the issue persists.

If you have already reinstalled AVG on your computer, then I have sent you an email.

Please follow the steps from the email and send us the log files.

This will be analysed by our senior team and they will contact you via email with a solution.
Thomas SturmThomas Sturm
I have the same problem!

I have tried all the solutions you have mentioned and none of them are working
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Thomas,

I understand the inconvenience.
We are assisting you through Facebook private message.
Keep up your conversation through private message to get quick assistance.
Nate WuNate Wu
Thanks for all the help, but the only solution to my problem was that I restarted my PC this morning and AVG SUDDENLY decided to work again... Thats weird, maybe a windows update fixed it?
This was selected as the best answer
Roger BryantRoger Bryant
Hi,

Had same problem after Windows 10 1803 features update on 10th May with AVG UI failing to load, tried all solutions to no avail.
Carried out repair 11th May, AVG still not working.
Noted that Microsoft issued three updates today 11th May for Defender, restarted PC all working OK.
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Roger,
I am sorry to hear about this. Please try to restart the recommended services as per the steps mentioned here and check the status. If the issue persists, please remove your AVG product completely as per the steps mentioned here and reinstall it by going to AVG downloads page . Keep us informed about the status to assist further.
Larry HoustonLarry Houston
Some (although many have not been effected) of my Windows 10 Spring Update (1803) Installations are experiencing the same issue: Taskbar Icon reporting "You are unprotected", followed by the Popup Window reporting "UI Failed to load" (which will fails to restart).

I have tried the AVG Remover and AVG Clear Utilities.
I have tried the Visual C++ 2012 Installation and AVG Repair

I have tried setting the "Remote Desktop Services" Service to Automatic/Start and the UI still NOT Open

The AVG Service is still not running and the UI can not be opened.
This Isse was NOT experienced Issue with Windows 10 Fall Creators (1709)
KarthikeyanKarthikeyan (AVG Technologies) 
Larry, I regret for the inconvenience caused.

As you have already reinstalled AVG and the issue persists. We need to collect error logs from your computer.

I have emailed you the steps to collect error logs from your computer.

Please send us the log files and the screenshot of the error message you receive from AVG.

We will check the same and escalate the case to the senior team.
chapr chaprchapr chapr
I just installed the latest windows 10 version (1803).
And I have the same problem even after reinstalling AVG.

I could make AVG work by manually disabling Windows Defender:
https://www.windowscentral.com/how-permanently-disable-windows-defender-windows-10

However Windows Defender should be disabled automatically when a third party antivirus.
Now why this is not the case?
Is the problem on AVG or on windows side?



 
chapr chaprchapr chapr
I just installed the latest windows 10 version (1803).
And I have the same problem even after reinstalling AVG.

I could make AVG work by manually disabling Windows Defender:
https://www.windowscentral.com/how-permanently-disable-windows-defender-windows-10

However Windows Defender should be disabled automatically when a third party antivirus.
Now why this is not the case?
Is the problem on AVG or on windows side
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Chapr,

Thank you for letting me know the status.

This is a new issue occurring in the latest version. We are working on a fix for this.

Yes, when a third party security software is installed, it should disable Windows Defender automatically.

Please wait for 24 hours and update us the status of AVG.
KY LauKY Lau
I have the same problem when updated to 1803. 
Everytime after major updates for Windows 10, AVG would have problem. I think you guys don't test with the RC or RTM version of Windows 10 updates.
As per last experience, no point of trying this and that because all will not work. 
Pls fix it asap and provide an update for your app.

Thanks!
chapr chaprchapr chapr
AVG is still working with Windows Defender manually disabled.

Waiting for the fix so that AVG can disable Windows Defender!
KY LauKY Lau
I have the same problem when update to 1803. 
Everytime after major updates for Windows 10 AVG would have problem. I think you guys don't test with the RC or RTM version of Windows 10 updates.
As per last experience, no point of trying this and that because all will not work.
Pls fix it asap and provide an update for your app.

Thanks!
 
KarthikeyanKarthikeyan (AVG Technologies) 
I understand how difficult this is for you. Please let me know the version of AVG installed on your computer.

You can check the version from your control panel under programs and features.
chapr chaprchapr chapr
I have version 18.4.3056.
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for the information, chapr.
Let me check this with our senior team.
Once we get a reply, will post it here.
Your patience is much appreciated.
Mike DudleyMike Dudley
I am too having the same issue. I have done all steps and it'll work for a short time and next time I boot my PC I get the error again.

Now strange thing is, someone in my house has the exact same PC and model as me, and he don't have this issue at all. Odd....
Mike DudleyMike Dudley
Okay I can confirm manually disabiling the windows defender does work after reboot. You know what, I hate Windows 10 after the 1st creators update, as it created issues, now the this stupid 2nd creators update does this. The Microsoft aszhats make you FORCEDATE your Windows 10.

Windows 10 core is great but the nazi's FORCE you to update.
Mike LoweMike Lowe
Ok none of the above is working, i have tried on a clean install of windows 10 pro to get AVG internet security to work.

The issue is that windows defenders antimalware subprocess sees Avg antivirus as a threat and deletes it. I have tried to deactivate defender, i spent hours on the phone with Technet each time defender has a subprocess that restarts defender in the background and kills AVG.

I tried the remove tool after 2 of the 5 installs went south and the remover doesnt see avg antivirus as installed only the pc tune up part.

I have followed your email suggestions and many others suggestions here and nothing works at all.

Now i am fed up.

So here is the bottom line.
You have taken my money for a product that you say is the best out there.
Clearly there is a major issue with its interaction with Windows 10 1803 update.
You are the software vendor and creator.
You have the obligation to your paying customers to fix this issue.
And yet you havent fixed it.
You as a company need to take ownership if the issue and fix it or start refunding customers.

Please deal with this, dont ask me for logs, dont ask to remote onto my PC, its taken 5 attempts to get a stable 1803 installation i cant risk your 3rd line guys screwing it up, so simply fix the problem with the integration into windows 10 and windows defender.

OR REFUND ME WITH COMPENSATION.

Thanks
 
Alok KumarAlok Kumar (AVG Technologies)
Hello,
"AVG UI failed to load" issue has been in AVG Internet Security/AVG Antivirus Free 18.4 version.
You can repair your AVG protection and reboot your computer once to fix this issue.
Best regards,
Alok.
chapr chaprchapr chapr
This seems to work. I enabled Windows Defender again and AVG is still working.
Thank you for the fix.
 
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for updating the status.
Glad to know that your issue has been resolved.
Feel free to contact us if you need assistance with AVG.
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