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Roger WardRoger Ward 

VPN not responding

When I try to open my VPN I just get the message: Sorry, AVG secure VPN is not responding, I press the RESTART button but it just brings me back to the same message. No other options available. My laptop updated Windows 10, since then I cannot open my VPN. 
AvinashAvinash (Avast) 
Hello, Roger.

I regret for the inconvenience caused. I'd request you to restart AVG Secure VPN service and check if that resolves the issue.

On the Windows desktop, click Start, and then click Run.
In the Run dialog box, in the Open field, type services.msc, and then click OK.
In the Services window, locate AVG Secure VPN service, double click on it to open Properties.
Click on Stop and Start it again to restart.

If the issues persists, please provide us with a screenshot of AVG Secure VPN window to proceed further.
Roger WardRoger Ward
OK, that fixed it, thank you very much, I'll know what to do if it happens again. :)
KarthikeyanKarthikeyan (Avast) 
I am happy to hear that the issue is resolved.

I appreciate your time and co-operation.
John PhillipsJohn Phillips
Hi, i have the same problem. Went through the run dialogue box, services.msc, services window steps, but AVG secure vpn doesn't show up in the services window. Thoughts?
Vishnu VardanVishnu Vardan (Avast)
John, in this case we request you to uninstall AVG Secure VPN application from the control panel.

And then reinstall the program again by referring to this article and then check with the issue.
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