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Evaristo SikasundaEvaristo Sikasunda 

Non Receipt of activation key

On 3rd May, 2018 I process a payment for a one year AVG and my order number is 13644640772. I am still waiting for for the Antivirus up to now.
Please kindly advise
Best Answer chosen by Evaristo Sikasunda
-980888528-980888528 (Avast)
Evaristo,

Recently, you have ordered AVG Internet Security - Unlimited (1 year subscription). This product doesn't require a license number for activation as it is activated using your email address and password.

Refer this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security to activate your AVG Internet Security Unlimited.

All Answers

-980888528-980888528 (Avast)
Evaristo,

Recently, you have ordered AVG Internet Security - Unlimited (1 year subscription). This product doesn't require a license number for activation as it is activated using your email address and password.

Refer this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security to activate your AVG Internet Security Unlimited.
This was selected as the best answer
Evaristo SikasundaEvaristo Sikasunda
AVG
I have tried to activate the AVG Internet Security - Unlimited (1 year subscription) using my email address and password but I can't manage from the free version. Kindly help once again. if it is posible activate for me.

 
-980888528-980888528 (Avast)
Do not worry, Evaristo. 

We are here to help you. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve the issue. 
Evaristo SikasundaEvaristo Sikasunda
Sorry to bother you again,
The problem I have is that when I open the AVG to activate, it is requesting for an activation key. no where does the AVG anti virus system ask me to activate using email and password. Additionnaly when I open I can't see the "My AVG" but can only see 'My Account' in options. so where do I find My AVG
 
Balasubramanian SBalasubramanian S (Avast) 
Evaristo, it is our duty to help you on this matter.
Share the (screenshot) of AVG window where it is requesting you for a license number to be entered.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Evaristo SikasundaEvaristo Sikasunda
User-added image
Evaristo SikasundaEvaristo Sikasunda
User-added image
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Evaristo, thank you for providing the screenshots. 

You have installed a older version of AVG program.
I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security new version by running AVG Remover and AVG Clear tool.

If you face any difficulties, please let me know to proceed further.
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