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Dilip Simeon Aborted downloads
My PC has Windows 7 Ultimate; I've been an AVG customer for 15 years, and have always downloaded PDFs from libgen. Suddenly from May 2, my downloads are being blocked by AVG, with this message: We've safely aborted connection on dl3.libgen.io because it was infected with URL:Mal
Details given are:
URL starting http://dl3.libgen.io
Process: C:\Program\Files\Google\Chrome\Application\chrome.exe
Detected by Web Shield
Connection aborted
Please tell me how to fix the settings for this, as I never had any problem with the downloads, they are certainly not infected.
Details given are:
URL starting http://dl3.libgen.io
Process: C:\Program\Files\Google\Chrome\Application\chrome.exe
Detected by Web Shield
Connection aborted
Please tell me how to fix the settings for this, as I never had any problem with the downloads, they are certainly not infected.
Thank you for connecting with us, let's work together to fix it.
Have you tried to add that site to the exception list? Share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of the threat detection with full path you received to check with it. Click on "See details" to view the full path of detected file.
All Answers
Thank you for connecting with us, let's work together to fix it.
Have you tried to add that site to the exception list? Share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of the threat detection with full path you received to check with it. Click on "See details" to view the full path of detected file.
https://drive.google.com/file/d/1RJ4ycXw2drtuw5W16uoDhXcBZmr8aeVn/view?usp=sharing
ow can I send it to you?
URL starting http://dl3.libgen.io
Process: C:\Program\Files\Google\Chrome\Application\chrome.exe
do you still require the screen shot?
Can you tell me how to access the exception list - where is it located, etc?
I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK and check if you can access http://dl3.libgen.io with enabled AVG Internet Security.
If the issue still persists, then add the above website to the AVG exception list (open AVG Internet Security > Menu > settings > general > Exception).
Regards,
Alok.
https://drive.google.com/file/d/1RJ4ycXw2drtuw5W16uoDhXcBZmr8aeVn/view?usp=sharing
its a serious problem for me, please help
thanks, Dilip
Please attach the screenshot you have to this community forum to assist further.
You can also send the sample of this file to AVG https://www.avg.com/en-gb/false-positive-file-form for analysis.
I have the same problem with the Multicloud web site - surely the answer is not to keep adding "exceptions", but to sort out the Avast problem
This community deals with the queries related with AVG products.
Click on this link http://support.avast.com/article/Contact-Support to contact Avast support, they will assist you further.