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Kurtis WheelerKurtis Wheeler 

IDP.Generic, Clientrunner.exe.

AVG has quarantined Clientrunner.exe, stating it is a threat (IDP.Generic). I'm not sure if this is true or if it accidentally quarantined this file. But it doesn't allow me to restore or delete the files. 
 
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hi Kurtis,

We will certainly look into this.

Can you please share the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the threat detection message to check and proceed further?
Alan BinchAlan Binch
Kurtis, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Kurtis WheelerKurtis Wheeler
User-added image
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Thanks for providing the screenshot. 
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Knut BrynKnut Bryn
I have just faced a quite similar problem, but the program which AVG tried to quarantine was MPSIGSTUB.EXE. I restarted my computer (not this one) in safe modus without internet connection and tried to start AVG to try again. But alas, I will not start, and just present a new error message:

Ul Failed to load.
This is really embarrassing.
AV Service is not responding.

This doesn't look very good. Do I have to open the program with internet connection?
 
KarthikeyanKarthikeyan (Foundever) 
Hello Knut,

The error message you have received is due to user interface issue.

AVG cannot be started in safe mode.

Please restart your computer in normal mode and check if everything works fine.
Knut BrynKnut Bryn
Thanks! I took the chance and AVG was working. I scanned the computer and found no malware. The IDP.Generic warning from yesterday still bother me a little, but hope that AVG will prevent any problems with it.
Vishnu VardanVishnu Vardan (Avast)
That's great! We appreciate your efforts on resolving this issue. If you get the IDP.Generic warning once again please contact us immediately with the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). And for sure AVG will prevent your files from this malware.

Thanks,
Vishnu Vardan
Alan BinchAlan Binch
@ Knut Bryn
Knut, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Kurtis WheelerKurtis Wheeler
Just so you know, I tried starting that app again and it worked. Thanks for the help!
Vishnu VardanVishnu Vardan (Avast)
Thank you. Please feel free to contact us anytime in future, if you have any queries.

Thanks,
Vishnu Vardan
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