Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Nollan ZevallosNollan Zevallos 

Chrome message

I use and have a subscription to:
AVG Internet Security as well as AVG PC TuneUp

now Chrome is complaining that all the below applications (These applications could prevent Chrome from working properly. Learn how to update applications): 
REMOVE…AVG Internet Security
REMOVE…IObit Malware Fighter 5
REMOVE…Malwarebytes version 3.5.1.2522
REMOVE…SourceGear DiffMerge 4.2.0.697.stable (x64)

In the beginning was only AVG Internet Security now I see more applications, you should really look in to this since not all of these applications could have something wrong with it!!

below are the instructions now given by Google Chrome in the event is to much work for you to find it (See below).

Fix problem apps (Windows computers only)

Some apps might stop Chrome from working properly.

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under "Reset and clean up," click Update or remove incompatible applications.
    • If you don’t see this option, there isn’t a problem application.
  5. Decide if you want to update or remove each app in the list.
    • Open your computer’s app store and look for an update. If you don't see an update, check the app's site for more information.
Can you please look in to it and provide good customer service.

you have my information if you need to get in touch with me use it.

Regards
KarthikeyanKarthikeyan (Avast) 
Hello Pierre,

We will certainly check this for you.

Please send me the screenshot http://avgclick.me/getscreenshot of the error message you receive from "Google Chrome" to assist further.
Alan BinchAlan Binch
Nollan, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Ben TurpinBen Turpin
I have something similar and it's getting to be a nuisance. In desparation I deleted AVG and then relaoded it but this message keeps appearing
KarthikeyanKarthikeyan (Avast) 
Ben, I will certainly check this for you.

Please send me the screenshot http://avgclick.me/getscreenshot of the error message you receive from "Google Chrome" to assist further.
Ben TurpinBen Turpin
Harthikeyan,
The AVG Screenshot link gives me this message:
"An error occurred while processing your request.
Reference #132.3d427b5c.1531052978.230b30de"

I can get the Chrome error message only when first opening Chrome. Loading a second instance of Chrome never includes the message.

I deleted AVG at the same time as message first appeared when AVG gave an error message on opening screen where it normally says "You have basic protection". AVG tried to update itself but failed part way through.

I have saved the screenshot of the Chrome error message as a .jpg, but did not do so for the other error messages which do not now appear, I just don't know who to send it to.
So, I have  uploaded it to to my Facebook account for you to view. Hope you can see it.
Name "Ben Turpin".
Vishnu VardanVishnu Vardan (Avast)
Ben, as you can't upload the screenshot of the error message, we would like to offer you a free remote assistance where our remote technician will take over your computer and help you to get this issue fixed. I have sent you the email instructions to connect your PC to our remote technician team, please follow those instruction to connect your PC to us.

Thanks,
Vishnu Vardan
Ask a question