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Ray LaskaRay Laska 

Alert

Keep getting this AVG alert several times a day on my desktop computer Win 10.
ALERT
Best Answer chosen by Ray Laska
Alok KumarAlok Kumar (Avast)
Hello Ray,
I could not see the provided screenshot. Could you share the screenshot again here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.

All Answers

Alok KumarAlok Kumar (Avast)
Hello Ray,
I could not see the provided screenshot. Could you share the screenshot again here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
This was selected as the best answer
Alan BinchAlan Binch
@ Alok Kumar (Avast)
Alok, Screenshot in original topic posting is visible with Google Chrome.
AVG Guru
Ray LaskaRay Laska
User-added image
Alok KumarAlok Kumar (Avast)
Thank you for the information Alan.

Thank you for providing the screenshot Ray,
We can certainly take a look into this. Could you share one more screenshot with the See details page (you can click "see details" on the AVG detection page) to proceed further?
Cheers,
Alok.
Ray LaskaRay Laska
Tried to insert image, but it didn't work. The notice is one of those green squares that says, "Threat secured" We safely aborted connection on t.hanstrackr.com because it was infected with BV:Miner-T[Trj]
Ray LaskaRay Laska
User-added image
Alok KumarAlok Kumar (Avast)
Ray,
We have received your screenshots and it's visible visible here.
Could you share one more screenshot with the See details page (you can click "see details" on the AVG detection page) to proceed further?
Regards,
Alok.
Ray LaskaRay Laska
Thanks so much. Will  do. But, I have to wait for it to appear again so I can click on the "see Details" arrow.
KarthikeyanKarthikeyan (Foundever) 
Sure, you can contact in your convenient time and we will assist you further.
Ray LaskaRay Laska
Here you go. Thanks, again.

User-added image
AvinashAvinash (Avast) 
Thank you, Ray.
Do you receive this pop up randomly or when you perform a particular action on your computer? Did you try to visit the website mentioned in the detection pop up? If yes, are you sure that it is virus free?
Ray LaskaRay Laska
It comes up randomly, as far as I can tell. I tried visiting the web site and it's just a bunch of code jibberish. I've searched my computer and nothing comes up for t.hanstrackr. There are web sites showing how to remove this virus, but they all envolve downloading a removal tool.
AvinashAvinash (Avast) 
Thank you for confirming, Ray.
To analyze this issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Paul MavromatisPaul Mavromatis
It seems that no one can solve problems without submitting up the line to senior techs who it seems also do not have the right answers
Balasubramanian SBalasubramanian S (Avast) 
Hello Paul,

We request you not to post multiple times for the same issue, you won't obtain an answer to your query faster.
Please refer your other posting via https://support.avg.com/answers?id=9060N0000000bA8 .
Thank you.
Mauro KasMauro Kas
Probably, you have a note wich has an URL for a crypto minner. Remove that note and the problem dissapear.
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