Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Monica NewtonMonica Newton 

protection

Computer says:  Computer protection is turned off.  I have scanned and rebooted.  When I click fix now, nothing happens.  It says computer protected in green. 
Best Answer chosen by Monica Newton
KarthikeyanKarthikeyan (Foundever) 
Hello Monica,

I will certainly check this for you.

Please share me the screenshot http://avgclick.me/getscreenshot of the error message you receive from AVG.

Run AVG repair avgclick.me/RepairAVG from your control panel and check if that fix the issue.

All Answers

KarthikeyanKarthikeyan (Foundever) 
Hello Monica,

I will certainly check this for you.

Please share me the screenshot http://avgclick.me/getscreenshot of the error message you receive from AVG.

Run AVG repair avgclick.me/RepairAVG from your control panel and check if that fix the issue.
This was selected as the best answer
Alan BinchAlan Binch
Monica, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Monica NewtonMonica Newton
Image loaded.  Going to try the suggestion by Karthikeyan also.  I had uninstalled AVG and reinstalled with the same outcome.  Says basic protection is there but also says computer protection is turned off so I'm not sure whether its working or not.  
Monica NewtonMonica Newton
User-added image
Monica NewtonMonica Newton
I don't know why I can't see the screenshot any more here.  I followed the instructions to repair avg wtih the same results.  Screen shows green computer protected, but red computer protection is turned off.  I have tried completely uninstalling avg and reinstalling.  What next? 
KarthikeyanKarthikeyan (Foundever) 
That's unusual.

I have emailed you the steps to get connected with our advanced support. Follow the steps from the email and the concerned team will fix this AVG issue for you.
Monica NewtonMonica Newton
Thanks.  The support is outstanding.  I did get the AVG remover and AVG clear done and reinstalled AVG.  I got it to work.  Thanks for all the help.
Vishnu VardanVishnu Vardan (Avast)
Thank you so much. We appreciate all your efforts on resolving this issue. Please feel free to contact us anytime in future for any queries.
Ask a question
Struggling with non-AVG technology? We can fix that, too!