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Alex NichollsAlex Nicholls 

Email Alert - Threat Secured!

I get a threat secured about once an hour - it's the same threat day in day out with the same message.. and it's DRIVING ME MAD
Best Answer chosen by Alex Nicholls
Alok KumarAlok Kumar (Avast)
Hello Alex,
We can certainly take a look into this. Could you share a screenshot of the AVG threat detection with "see details" page to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.

All Answers

Alok KumarAlok Kumar (Avast)
Hello Alex,
We can certainly take a look into this. Could you share a screenshot of the AVG threat detection with "see details" page to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
This was selected as the best answer
Alex NichollsAlex Nicholls
User-added image
Alex NichollsAlex Nicholls
scene shot
Alex NichollsAlex Nicholls
did that work
 
Alex NichollsAlex Nicholls
User-added image
KarthikeyanKarthikeyan (Avast) 
Thank you for the screenshot.

Please delete the email sent from the sender "Helpdes@halifaxonline.co.uk".

If you still receive this threat pop-up, please click on "See details" from the pop-up and share us the screenshot of the same to assist further.
Alex NichollsAlex Nicholls
I have received it 31 more times since I alerted you.  instead of clicking the screen away I have just placed at the bottom of my screen... and there are now 31 of the same.
Alex NichollsAlex Nicholls
I do not have an email from this sender.  I have just done a thorough serarch 
KarthikeyanKarthikeyan (Avast) 
Thank you for the information.

Please click on "See details" from the threat detection window and share me the location of the detection.
Alex NichollsAlex Nicholls
As I type there are now 50 alerts all saying the same thing. The Details are:

Name: HTML:Bankfraud-CHC[Trj]
Email subject: Online Banking Verification
From: "Halifax:<heldes@halifxonline.co.uk>
To: -
Process:/Applications/Mail.app/Contents/MacOS/Mail
Detected by:Email Shield
Status: Threat blocked
sue gordonsue gordon
I am having the same issues! constant alerts, not carrying out scheduled scans etc. I have reinstalled, pressed repair AVG etc etc. I commented on here and got an email that you cannot answer from AVG! I feel it's deliberate. They want us to buy the paid version, that's the obvious explanation. I have had the paid version once and got a virus soon after installing, never again.
KarthikeyanKarthikeyan (Avast) 
Hello Sue,

I will certainly check this for you.

Please share us the screenshot http://avgclick.me/getscreenshot of the threat message you received.

Click on "See details" and send us the screenshot.
Alan BinchAlan Binch
@ sue gordon
Sue, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Alan BinchAlan Binch
Also user sue gordon has posted their own topic (https://support.avg.com/answers?id=9060N0000000bRwQAI).
AVG Guru
Alex NichollsAlex Nicholls
As I have kept the email shield alert hidden at the bottom of my screen the count is now up to 131... 130 and 131 are now saying 

Name: HTML:Bankfraud-CHC[Trj]
Email subject: Lloyds tsb Online Restoration Form.
From: "LLOYDS INTERNET BANKING"<locked@access.net>
To: -
Process:/Applications/Mail.app/Contents/MacOS/Mail
Detected by:Email Shield
Status: Threat blocked
Alok KumarAlok Kumar (Avast)
Hello Alex,
We will help you to resolve this issue.
Please disable AVG Antivirus on your mac computer. You will receive all the emails once you disable AVG Antivirus. Please go to your inbox and delete the emails received from the email address locked@access.net or heldes@halifxonline.co.uk.
Reboot your computer once and enable your AVG Antivirus.
Cheers,
Alok.
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