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Svenne VangoethemdSvenne Vangoethemd 

Neverending scan

Hi there,

I'm using AVG since long, long time (before it was renamed to AVG) and i'm very happy with it's services and protection from the web.

Since last update i've come to a bug? I've set a weekly scan and during every scan, it stops avancing and closing this tab once it's halfway between the last part of the scan. The program doesn't stop and stays "scanning" like that until i close the program manually. I've included an image to show. The strange thing is that after i open the scan again, it says that the scan was succesfull. 

Is this a known problem? And is there something i can do?

User-added image
Best Answer chosen by Svenne Vangoethemd
Dinesh KrishnanDinesh Krishnan (Foundever)
We appreciate your efforts in sharing us the screenshot, Svenne. 
As informed earlier, let us try repairing the AVG program once to check. 

All Answers

-980888528-980888528 (Avast)
Hello Svenne,
Thank you for being with us. We will look into it.
Unfortunately, we couldn't view the screenshot you have attached. Please attach it again to have a better understanding.
Svenne VangoethemdSvenne Vangoethemd
Hi,

Thank you, Ranjani. 

I hope this image can be seen...
Scanning
Dinesh KrishnanDinesh Krishnan (Foundever)
Unfortunately, we haven't received the image yet, Svenne. 
However, from your description, we see that few services are unable to initiate. We can try repairing the program to check this. Before proceeding with that, could you please try attaching the image again?
To attach : click on Answer - Select 'Mountain' symbol & browse the image. 
Svenne VangoethemdSvenne Vangoethemd
Scanning
Svenne VangoethemdSvenne Vangoethemd
Sorry for the image. Here another try.

ScanningHope you can see this one...
 
Dinesh KrishnanDinesh Krishnan (Foundever)
We appreciate your efforts in sharing us the screenshot, Svenne. 
As informed earlier, let us try repairing the AVG program once to check. 
This was selected as the best answer
Svenne VangoethemdSvenne Vangoethemd
Thanks Dinesh!

Just a repair was enough to...well, repair the program. As simple as that! 

Thanks again!
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We are glad to know that your issue has been resolved.

Let us know, if you have any issues.
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