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Moh HMoh H 

Can't login


I just bought AVG Internet Security and I can't login to my account from the website or the application to activate my subscription.
Balasubramanian SBalasubramanian S (Avast) 
Hello Moh,

We are sorry for the inconvenience caused.
We have sent an email for you to provide the screenshot of the error that you get while logging into AVG MyAccount and the one that is appearing on AVG program interface.
We also request you to log into AVG MyAccount from another browser and check whether the status.
Thank you.
Moh HMoh H

The link https://subscriptions.avg.com/ is not reachable from both Firefox and Chrome web browser as shown below.
User-added image
Also I checked the application again after restarting my device and it seems to have logged in using my e-mail but it was not able to retrieve my subscription as shown below.
User-added image
I tried also to activate my subscription using the code I received by e-mail but it gives me an error message as shown below.
User-added image
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Thank you for the screenshot, Moh.

We regret for the inconvenience caused.

We are currently aware of the issue regarding the activation. Our developers are diligently working on it and will be fixed as soon as possible. Please wait for 48 hours and check for the issue again.

Thank you for understanding.
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