AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Horacio Lewinski AVG and Roon, help please
Hello. First post here.
Hopefully others are using AVG and Roon. In my home I have Roon Core installed in PC#1 which retrieves music online from Tidal and distributes to multiple Windows, Android, and Apple devices around the home (all of these using Roon client app). The setup was working perfectly and I was running AVG Free protection on PC#1, but since I upgraded to AVG Internet Security (Multi-Device) it's not working anymore.
I tried creating an exception for Roon, but it's not working. Probably didn't do it the right way.
How should I fix this?
Thank you!!
Hopefully others are using AVG and Roon. In my home I have Roon Core installed in PC#1 which retrieves music online from Tidal and distributes to multiple Windows, Android, and Apple devices around the home (all of these using Roon client app). The setup was working perfectly and I was running AVG Free protection on PC#1, but since I upgraded to AVG Internet Security (Multi-Device) it's not working anymore.
I tried creating an exception for Roon, but it's not working. Probably didn't do it the right way.
How should I fix this?
Thank you!!
We're glad to look into this & help you.
Sometimes, this might happen if the firewall settings are not modified to allow the app to access internet or share files.
In this regard, let us initially disable AVG Firewall temporarily to check if it helps. To do so : Open AVG - Hacker Attacks - Disable Enhanced firewall by clicking on the toggle bar.
If it allows you to access the app, follow the below steps to modify firewall settings :
Open AVG - Menu - Settings - Full protection - Enhanced Firewall - Enable Internet connection sharing.
Additionally, click on System rules that is available in the same page & enable the 1st two options : Windows file & printer sharing, remote desktop connections.
Please try the above steps & let us know the outcome.
It was exactly as you said. Worked out perfectly.
An additional thanks for the prompt reply!!
Regards
Glad to hear that we were able to put you at ease. Feel free to contact us if you need any further help.
The issue is back again!
AVG was updated to 20.2.3116 (build 20.2.5130.566), and the Roon app on the phone can't access the server again. Of course I checked everything per the above, and when I disable Enhanced Firewall the phone app works fine, but when I enable it agin (with above settings) it is now not working. What changed?
Please help (again :))
Please enable the 'Internet connection mode' in AVG firewall settings and verify the issue.
Please reset the program settings and enable Internet connection sharing mode again. Follow the below steps to reset the program settings.
Open AVG Internet security --> click Menu --> select Settings --> click Troubleshooting --> scroll down to the “Reset All Settings” section and click on “Reset to Default“ --> Reboot the PC.
Enable also all system rules in firewall and check with the Roon app. Click the below link to show steps to enable System rules.
https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-Enhanced-Firewall-System-Rules
Did the reset to default and rebooted, and enabled system rules (which is the same as before). Still having the same problem. So I'm running with disabled enhanced firewall in hacker attacks and things work well.
What next?
We will help you to sort out the issue.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
Thank you so much!!
Wanted to leave trace of it being resolved and also for my future reference:
- On Enhanced Firewall, set "for programs with no defined rules" button set to "allow"
- List of network profiles: Red 2 set to "private"
Thank you so much!!