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peter martinpeter martin 

activation of my new subscription

Every time i put the activation key in it says there is a error, just do not want to accept it, this is now for the last 3 days. This is for my AVG internet security and AVG TUNEUp.
 
Best Answer chosen by peter martin
BalasubramanianBalasubramanian (Avast) 
Hello Peter,

We will help you with this.
We have sent an email for you to share the screenshot of AVG Internet Security "My Subscriptions" window and the error that appears for activation.
Open AVG Internet Security program interface. Click on "My AVG-->My Subscriptions" to get that screen.
Once it is received, we will assist further on this matter.
Thank you.

All Answers

BalasubramanianBalasubramanian (Avast) 
Hello Peter,

We will help you with this.
We have sent an email for you to share the screenshot of AVG Internet Security "My Subscriptions" window and the error that appears for activation.
Open AVG Internet Security program interface. Click on "My AVG-->My Subscriptions" to get that screen.
Once it is received, we will assist further on this matter.
Thank you.
This was selected as the best answer
peter martinpeter martin
hi, by when will yu be able to assist me please, I will log on tomorow again. Thanks
peter martinpeter martin
I send the picture via email, thanks
Priyanga SekarPriyanga Sekar (Avast)
Thank you for sharing the screenshot. 

We are available round the clock. We need to perform some advanced troubleshooting steps and we request you to connect with us remotely at your convenient time.

We sent you an email containing instructions to connect with our remote expert to check the situation on your computer and also collect AVG Logs if necessary so that we can escalate the case to our Senior Team.

If the e-mail is not found in your inbox, do check your spam/junk folders as well.
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