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Lauris ZgirskisLauris Zgirskis 

AVG Anti-track blocking many useful web adresses

What should I do? I reported some websites to false positive page, but they are too much.
Best Answer chosen by Lauris Zgirskis
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Lauris,

We're glad to help you with the info.
Please try the steps mentioned in this article to check if it helps & let us know the outcome.

All Answers

Dinesh KrishnanDinesh Krishnan (Avast)
Hi Lauris,

We're glad to help you with the info.
Please try the steps mentioned in this article to check if it helps & let us know the outcome.
This was selected as the best answer
Lauris ZgirskisLauris Zgirskis
Thanks,it worked. 
Lauris ZgirskisLauris Zgirskis
It worked for a while,but now it works partially, blocks twitter short adresses - like https://t.co/xxxxxxxx.
This site can’t be reached
The connection was reset.
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Lauris, are facing this issue after turning off the enable tracking detection?
Lauris ZgirskisLauris Zgirskis
No,if I turn off tracking detection then everything is fine. But If i do this it turns off tracking protection,right?
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Lauris, we have escalated the case to our senior team.

We will get back to you once we get a reply from them.

Your patience is appreciated.
BalasubramanianBalasubramanian (Avast) 
Hello Lauris,

We appreciate your patience.
We would like to clarify about the "Enable Tracking Protection" option available in AVG Anti-Track product.
If you have this option enabled, then real-time tracking will be done while you browse.
If it is disabled, then the continuous tracking can't be achieved, instead it will be done at regular intervals.
We would like to know whether the issue with sites happens on all of the browsers?
Do you have the browsers up to date?
Did you reinstall AVG Anti-Track prior disabling "enable tracking detection" option?
Lauris ZgirskisLauris Zgirskis
Yes,it happens also in Firefox and IE. Yes,all browsers are up to date. Reinstalled as per instructions 2 times and then it worked for only for 10 minutes. This programm needs a fix.
AvinashAvinash (Avast) 
Appreciate your efforts so far, Lauris.
Please disable 'Enable tracking detection' option in settings as suggested to resolve this.
If you disable this setting, your browser remains protected, but AVG AntiTrack does not gather data during tracking attempts.
Lauris ZgirskisLauris Zgirskis
Ok, but i want to know if this issue will be fixed?
AvinashAvinash (Avast) 
Lauris, I'm afraid this is not an issue.
With 'Enable tracking detection' enabled, the tracking is logged in real time which is slowing down the websites loading.
As informed in our earlier post, it is safe to turn off this feature.
Lauris ZgirskisLauris Zgirskis
But then this product is not fully functionable, because I want to see which websites is tracking me?
Dinesh KrishnanDinesh Krishnan (Avast)
We understand your concern, Lauris. Unfortunately, this is the workaround that is available currently. However, it should list the websites tracking at regular intervals. Thank you for your understanding in advance!
Lauris ZgirskisLauris Zgirskis
It's over a month when I faced these problems, but nothing is changed. what's new?
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Lauris, we are sorry for the delay in response.

From your previous posts, we could see that you wish find websites which attempts to track you.

For a more extensive view of your tracking history, select Reports from the left-side panel and click the Tracking History tab.

Let us know, if you need further help.
Lauris ZgirskisLauris Zgirskis
But if tracking detection are disabled? and what about these websites - 

*https://t.co/xxx (twitter)
*skaties.lv
AvinashAvinash (Avast) 
Lauris, we'd like to reiterate that disabling this feature will not stop AVG AntiTrack from tracking your online activity.
It just would not log the tracking in real time. You can still look at the tracking history as suggested by Santhosh in his last message.
Lauris ZgirskisLauris Zgirskis
I want to use fully working product, is it too much to say? It's not free software,so I paid money. Disabling [Enable detection] turns off all detection and there is nothing to see in track hystory. I'm starting to loose my patience to you guys,unfortunately.
Sarath PriyanSarath Priyan (Avast)
I understand your concern, Lauris.

I have sent an email to connect to our remote experts to check about this issue. Please check the email and follow the instructions.
Lauris ZgirskisLauris Zgirskis
I wanted to know any updates about fixes? anything?

CASE NR: 09443386
Dinesh KrishnanDinesh Krishnan (Avast)
We're glad to help you with the info, Lauris. 
Upon checking the provided case number, we see that our colleague has remotely connected to your computer & have suggested to disable tracking protection as an alternate workaround. 
Also, our colleague has suggested to connect with our remote team, if you experience the same issue. 
 
Lauris ZgirskisLauris Zgirskis
I thought the case will be escaleted to senior team.And what they say.
Dinesh KrishnanDinesh Krishnan (Avast)
Yes, Lauris. Your concern has been already forwarded to the concerned team & our developers are aware of this. It might be taken into consideration in the upcoming versions. Currently, we're uncertain about the exact time around. Thank you for your understanding in advance!
Lauris ZgirskisLauris Zgirskis
What's new about this problem?
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