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Tomas BurianTomas Burian 

TuneUp Premium for PC

I have AVG Ultimate subscription which includes AVG TuneUp. Now AVG Internet Security started to offer me paid "AVG TuneUp Premium". I tried to find out what "TuneUp Premium" is but did not find any relevant information on avg.com site. So what serves this for?? I am sort of annoyed by an unwanted offer which is not documented at all.
Balasubramanian SBalasubramanian S (AVG) 
Hello Tomas,

We would like to inform that the AVG TuneUp premium is actually available for Mac.
You can find its information on this https://www.avg.com/avg-tuneup-for-mac official website.
Did you receive the popup on Windows computer or on Mac?
Since you have AVG Ultimate subscription, you can activate this paid subscription of tuneup premium on Mac.
If you are using a Mac and would like to use this program on it, then refer this article to install AVG TuneUp Premium on Mac.
For activation, refer this article and use the code that we have sent via email now.
Feel free to contact us if you need further help.
Tomas BurianTomas Burian
Hello Balasubramanian,

I got the AVG TuneUp Premium offer on my Wndows 10 based PC. Is it OK?I do not have any Mac in my hosehold.

Thanks,
Tomas
Balasubramanian SBalasubramanian S (AVG) 
Thank you for the information, Tomas.
I request you to provide the screenshot of the popup that you received on Windows PC for AVG TuneUp Premium offer.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
By checking the screenshot, I will be able to assist further on this matter.
Tomas BurianTomas Burian
It seems like that the "AVG TuneUp Premium" offer has disappreared from my Internet Security dialog and is no longer visible. It was probably a mistake. You can close this case.
Balasubramanian SBalasubramanian S (AVG) 
Thank you, Tomas.
If it appears again, do contact us with the screenshot of it.
Have a nice day!
Tomas BurianTomas Burian
Hello,

This afternoon the strange offer appeared again, this time for "AVG PC TuneUP", but I have already TuneUp in my Ultimate subscription. See the screens:

First dialogue
Second dialogue
Third dialogue
Tomas
Balasubramanian SBalasubramanian S (AVG) 
Thank you for the screenshot, Tomas.
If AVG tuneup is activated on your PC, then this message shouldn't appear.
May I know whether you could see the program icon in the name "AVG PC TuneUp" or "AVG TuneUp"?
If yes, could you mention the name of program icon that you see for tuneup.
From this, we can confirm the version that you use for tuneup.
Awaiting your reply!
Tomas BurianTomas Burian
This is my icon:
TuneUp icon
Tomas
Priyanga SekarPriyanga Sekar (Sitel)
Thank you for the screenshot, Tomas. 
The message is a campaign to purchase AVG TuneUp and this should happen if the program is not installed and activated on your PC. 
Could you share the screenshot of 'My Subscription' page via an e-mail? We sent you an e-mail and revert to us including the screenshot. If the e-mail is not found in your inbox, do check your spam/junk folders as well. Thank you.
Tomas BurianTomas Burian
Hello, this is my subscription:
AVG subscription
AvinashAvinash (AVG) 
Thank you, Tomas.
I'd request to opt out from receiving the campaign pop ups for other AVG products from AVG Internet Security settings.

Open AVG Internet Security, click Menu -> Settings -> General -> Personal Privacy. Uncheck 'Show offers for other AVG products', 'Shows offers for 3rd party products' and click OK to save the settings.
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