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ShowAll Questionssorted byRecent Activity
stan woodleystan woodley 

vpn

I have just purchased a new computer but cannot find my vpn can you help stan
Best Answer chosen by stan woodley
Balasubramanian SBalasubramanian S (Avast) 
Hello Stan,

Earlier, we sent email instruction to reinstall and activate AVG Secure VPN.
Did you follow those email steps?

All Answers

AvinashAvinash (Avast) 
Hi Stanley.
Thank you for writing us here.
You have an active subscription for AVG Secure VPN (1 computer, 2 years).
Yours being a single computer subscription, you can transfer AVG Secure VPN from old PC to new PC.
Just uninstall the product from old PC and download it on the new PC.
I have sent an email containing instructions on how to uninstall and install it again on new PC.
Please check your inbox and spam box as well. 
stan woodleystan woodley
i have tried to reistall my vpn but you want me to sign up again for x amount of money
Balasubramanian SBalasubramanian S (Avast) 
Hello Stan,

Earlier, we sent email instruction to reinstall and activate AVG Secure VPN.
Did you follow those email steps?
This was selected as the best answer
stan woodleystan woodley
the vpn does not appear on my new computer to uninstall and muy old computer has been \put out on the tip so is there any way to retreave it?
AvinashAvinash (Avast) 
Stan, if in case your old computer is inoperable you need not uninstall AVG Secure VPN from it.
You can just go ahead and install AVG Secure VPN on your new PC. To resolve this easy and quick, I'd request you to contact our remote assistance team from your new PC.
I have sent an email containing instructions to get ahold of them. Please check your inbox and spam box as well.
Madiha khanMadiha khan
Here Madihakhan. I am working in shipping companies in karachi (https://www.cfipak.com/shipping-container.php)as a Busniess finance manger. I have also have a problem in my laptop that when I have change my laptop my AVG account is expired But I have completed every process But I didn't resolve my problem and I have also secure VPN but it doesn't work.
AvinashAvinash (Avast) 
Hi Madiha Khan.
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you provide more details about your issue concerning AVG Secure VPN?
Do you have an active paid subscription for AVG Secure VPN?
asad azeemasad azeem
Recently had a windows update and now pop-up every startup asking if I want to permit app to make changes. checked web and  learned that this could be a virus or it could be part of sonic studio.  cannot get rid of it
AvinashAvinash (Avast) 
Hi Asad.
If you are a paid user of AVG, please contact our technical support (https://support.avg.com/support_contact_form?l=en&retUrl=support_Internet_Security) for help.
If you are using a free version of AVG, please share a screenshot (https://bit.ly/2w17XiF) of the pop up that you are receiving.
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