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Michael Docherty Cancelled subscription
Hi there,
I wonder if anyone can help me.
I recently cancelled my ongoing AVG subscription, and received an email confirming it was cancelled. This was a number of months ago.
However, yesterday I received another email, saying my subscription was being renewed when my current subscription ends on 24 February 2020, and that I will be billed £99.99!!!???
Does anybody have any answers as to why this would happen? I've been very happy with my AVG products, and continue to have a mobile subscription, but simply no longer need a subscription for my laptop.
I find it strange to receive an email saying it is cancelled, and then a subsequent one from AVG/ Digital River saying that it will automatically be renewed.
Any advice would be much appreciated,
Michael Docherty
I wonder if anyone can help me.
I recently cancelled my ongoing AVG subscription, and received an email confirming it was cancelled. This was a number of months ago.
However, yesterday I received another email, saying my subscription was being renewed when my current subscription ends on 24 February 2020, and that I will be billed £99.99!!!???
Does anybody have any answers as to why this would happen? I've been very happy with my AVG products, and continue to have a mobile subscription, but simply no longer need a subscription for my laptop.
I find it strange to receive an email saying it is cancelled, and then a subsequent one from AVG/ Digital River saying that it will automatically be renewed.
Any advice would be much appreciated,
Michael Docherty
We could not find a subscription for which you cancelled the auto renewal.
As per our record, you have an active subscription for AVG Internet Security (1 Computer) which still has the auto renewal service enabled.
Do you confirm to cancel the auto renewal service?
Digital River is our eCommerce partner which manages the online sale and distribution of AVG products and services.
Hence, you receive the email notification from them.
All Answers
We could not find a subscription for which you cancelled the auto renewal.
As per our record, you have an active subscription for AVG Internet Security (1 Computer) which still has the auto renewal service enabled.
Do you confirm to cancel the auto renewal service?
Digital River is our eCommerce partner which manages the online sale and distribution of AVG products and services.
Hence, you receive the email notification from them.
Michael
Yes I wish to confirm the cancellation for that subscription (I assume that is the correct one, £99.99, yeah?)
It's very strange. I have just rechecked my emails, and I have an email confirming a cancellation of A subscription dated the 1st December 2019, although it doesn't specify which account/ subscription this was for!
Could you please ensure that I receive an email confirming this cancellation
I appreciate the speedy resolution of this query, and fully intend to use AVG again in the future.
Michael Docherty
We have cancelled the auto renewal service for AVG Internet Security subscription.
You will not be auto charged for it.
We request you to take a screenshot of the email that you received on 1st December 2019 confirming the cancellation and send it through the email that we have sent now.
We would like to check for which AVG subscription you received that notification.