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ShowAll Questionssorted byRecent Activity
Gsatón MillabónGsatón Millabón 

No pude comprar el antivirus

Hice la facturación el pago y se finalizó la compra, clickee en aceptar y continuar y no se me compró el producto. Me estafaron.
Best Answer chosen by Gsatón Millabón
Balasubramanian SBalasubramanian S (Avast) 
Gsatón, we request you not to provide the email address on a public forum.
We have sent an email and explained about the order status.
Please revert to our email, if you have further queries.

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hello Gsatón,

The support through this channel is provided in English.
You can use a translator to understand the content of our message.
For example, you can use https://translate.google.com/.
We could not find any subscriptions under the account that you have provided for AVG community.
Hence, we have sent an email for you to provide the order reference that you received for AVG purchase.
Please also share the screenshot of the bank statement through the same email that shows the charge debited for AVG purchase.
Thank you.
Gsatón MillabónGsatón Millabón
Balasubramanian es que no compre el producto con mi correo sino con el correo (email address removed)
Balasubramanian SBalasubramanian S (Avast) 
Gsatón, we request you not to provide the email address on a public forum.
We have sent an email and explained about the order status.
Please revert to our email, if you have further queries.
This was selected as the best answer
Gsatón MillabónGsatón Millabón
Intentamos con mi papá hacer de nuevo la facturación y nos lanzó error de nuevo.
Gsatón MillabónGsatón Millabón
Esta vez hicimos la facturación con el correo electrónico de esta cuenta.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Gsatón, we are sorry to hear this.

In this case, we request you to contact the billing team.

They will help you to purchase the product and resolve the issue.

Please use the following link to contact our billing team  https://support.avg.com/support_sales?l=en

Thank you.
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