Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Shaun NolanShaun Nolan 

Unable to activate Anti-Theft - MyAVG Login Failed


I am currently having problems with my android app connecting to Anti Theft. i have purchased the product and gone through the setup and activation steps for anti-theft. Once I try to connect to my AVG account/Enable web control (Step 3) I cannot link my account. Logging in with my login and password just result in a "Login failed" message although checking my subscription on chrome or PC shows it is all active? Clicking "Forgot password" sends me to the subscription page showing my active subscription. Any help would be appreciated
Balasubramanian SBalasubramanian S (Avast) 
Hello Shaun,

We are sorry for the inconvenience caused and have sent you an email.
It has set of instruction which would help you to fix the AVG Anti-Theft log in issue.
If the email is not found in inbox do check in spam and junk folders.
Thank you.
Ahmed KhafagaAhmed Khafaga
I do have the same problem, can't login to my account from the app on ondriod. I am using the latest version of the app, changed my password, logging with no problem from the web, but still can't form the App.
Thank you.
Sarath PriyanSarath Priyan (Sitel)
Hi Ahmed,

I apologize for the inconvenience and I'll certainly help pointing you to the right direction to check this further.

Are you able to login to your AVG account from a browser?

Please click on the link below to reach our AVG mobile team.

Randy GallianoRandy Galliano
I just purchased Premium on Android and am unable to login to set up Anti-Theft.  I get a login failed, yet when I go to the website itself I can log in just fine.  I just converted over from Mcafee and was hoping I wouldn't need to spend time contacting support to set this up?  There must be a bug of some sort.  Can you please help, otherwise I would like to return the product.


Rakshith RajkumarRakshith Rajkumar (AVG)
Hello, Randy

I apologize for the inconvenience caused. Please do not worry we will definitely help you with this.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team
Gaitan JonasGaitan Jonas
I tried to access the anti theft page and it required me to log in with my AVG account, put it gave the above error Prepaid Gift Balance (https://www.prepaidgiftbalance.one/).
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Gaitan,

We will help you to sort out the issue.

Please share us the screenshot of the error message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.
Ask a question
Struggling with non-AVG technology? We can fix that, too!