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Andrea LewisAndrea Lewis 

anti-rootkit not working

My dashboard says Anti root kit shield is turned off- when I click turn on- it does nothing. Any ideas?
Best Answer chosen by Andrea Lewis
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Andrea,

We are sorry to hear this.

We will help you to resolve the issue.

Please check whether the option has been enabled in your AVG program

Open the AVG Program -> Settings -> Basic protection -> Detections -> Check whether "Enable Anti Rootkit" option is checked.

Please restart your computer and check for the issue again.

Keep us posted.

All Answers

Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Andrea,

We are sorry to hear this.

We will help you to resolve the issue.

Please check whether the option has been enabled in your AVG program

Open the AVG Program -> Settings -> Basic protection -> Detections -> Check whether "Enable Anti Rootkit" option is checked.

Please restart your computer and check for the issue again.

Keep us posted.
This was selected as the best answer
Andrea LewisAndrea Lewis
I have rebooted several times and ran the repair which said it was repaired and okay but there is still a cross on AVG and when clicked it still says 'loading-shouldn't take long'. I'm a bit worried now
Andrea LewisAndrea Lewis

I have checked this and it was enabled - but I unchecked it and rechecked it and restarted- now my machine is running slow and AVG won't open- its says LOADING this shouldn't take long.

previous to this I did try control panel, uninstall and repair but it made no difference. I will try to keep restarting in the hope it will fix itself- so far restarted twice and no joy!
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We appreciate your efforts.

We will help you to resolve the issue.

We have offered our remote support through email. Please check for the email and connect back to us as soon as possible.
Ben SmithBen Smith
i am having this same problem. 
AvinashAvinash (Avast) 
Hi Ben.
We regret to hear that.
Please post your own query so we can get your account details and offer further assistance.
If you are a paid user, please consider contacting our technical support team (https://support.avg.com/support_contact_form?l=en).
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