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peter james AVG Free not loading
Hello All,
On my wifes computer, running Windows 7. I cannot install AVG Free.
The problem started when Avast free stopped working and it advised that the Base Filtering Engine was missing probably due to malware through Adobe Flash Player and could not be rectified.
I run malware Fighter and then, on checking services.mcs i found that the BFE was back but I could still not get Avast free working.
With the BFE issue resolved I decided to delete both Avast Free and AVG Free and start over again with reinstalling AVG Free.
After downloading it starts to install but then advises a problem and cannot complete the install.
Any advise please
On my wifes computer, running Windows 7. I cannot install AVG Free.
The problem started when Avast free stopped working and it advised that the Base Filtering Engine was missing probably due to malware through Adobe Flash Player and could not be rectified.
I run malware Fighter and then, on checking services.mcs i found that the BFE was back but I could still not get Avast free working.
With the BFE issue resolved I decided to delete both Avast Free and AVG Free and start over again with reinstalling AVG Free.
After downloading it starts to install but then advises a problem and cannot complete the install.
Any advise please
I'd request you to restart your PC once and try the installation.
All Answers
We are sorry to hear this.
We will help you to resolve the issue.
Please share us the screenshot of the error message to investigate further.
Check whether there are any old AVG files in your C folder.
Keep us posted.
The Error screen wouldn't let me save to clipboard so I took a photo. Hope it will be ok
I'd request you to restart your PC once and try the installation.
Could not save Error Log to clipboard (screen button not working) so tok photo, see attached
Restarted pc and ried to re-install AVG Free but wouldn't complete the install.
Could not save error to clipboard (button not working) so took photo, see attached
We will help you to resolve the issue.
We have offered our remote support through email. Please check for the email and connect back to us as soon as possible.
Any advise please
Please get connected to them for futher assistance.
Thank you.