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Stephen M AVG tray icon showing red cross, but I'm protected??
I have AVG Free, and used for years with no issues. However, now the tray icon has a red cross through it, but the program states, 'I am protected', and my virus definitions and program are all up to date. How do I get rid of the red cross?
This isn't the usual behavior of AVG program.
In this regard, please try repairing the program once & check if it helps.
All Answers
This isn't the usual behavior of AVG program.
In this regard, please try repairing the program once & check if it helps.
Sorry to hear that the issue persists.
Let us know the version of AVG you have installed and share the screenshot of AVG user interface to look into it.
Open AVG Antivirus Free -> Menu -> About -> check its version.
Could you please check with the user interface of AVG Antivirus free on your PC and provide us with the screenshot?
Restart your PC once and monitor the status. Keep us updated to proceed further.
Thank you for updating the status.
We have released a revamped version of AVG AntiVirus and this fixed the issue you experienced.
If your AVG program prompts a 'Reboot', the icon will have a cross symbol at the system tray. Rebooting the device will resolve the issue usually.
If we can be more of help, never hesitate to let us know.
The revamped version number is 19.4, which you've got on your computer. It seems that the patches were unable to apply to your program earlier, even after the restart. Hence, it might be the reason.
Would you be so kind to ensure us that the issue is fixed currently?
Sorry to hear that the issue persists.
We have sent you an email requesting logs to escalate this case.
Our senior team will determine the exact cause and get back to you via email.
The AVG error appeared after my laptop rebooted after a windows update. In the last couplke of weeks, windows updates have includeed a 'fujitsu' battery BIOS update to stop their batteries exploding. I have in the past simply closed the update popup. Hoewever, this morning I got titred of seeing the darn thing, so allowed Fujitsu to update the BIOS following a reboot.
When it had finished, and yet another automated reboot, AVG powered up as normal. Now, I know it may be just coincidental, but I'm not a great believer in coincidence, and may have stumbled upon the 'cause & effect'. I think that on rebooting, having the Fujitsu update popup may have interefered with AVG loading incorrectly, making the icon have a hissy fit! Coulkd be wrong, but it's all I got...
Hope this may be of some help to you...
Thank you for updating the status.
Yes, at times the windows update will have the workaround as the programs are installed in their platforms.
We request you to keep checking the status with AVG and if it happens again, do report it to us immediately.
What is going on? Much like him, if I float over icon, it says I am protected.
Are you receiving the same issue again after uninstalling it?
Have you uninstalled the product using the clear tool?
Yes, we have forwarded the case to our senior team. They will check and get back to you via email.
Your patience is much appreciated.
Would you be so kind to ensure us that you've used AVG Clear tool to remove the AVG files completely & reinstalled?
Your patience is much appreciated.
Your patience is much appreciated.
I notice that the product has not been updated since April 9th, the latest release. I suspect this problem started about then. My guess is that this problem will not be solved until a new release.
Again, like Stephen I am running windows 7 home premium.
My other PCs running windows 8 and windows 10 do not experience this problem.
I suspect that this started around April 9th which was the latest release of Internet Security.
I do have window 7 home premium like Stephen. My other two pcs having windows 8 and 10 are working.
We realize the situation and moving further, we will need to analyze the issue with our senior team.
They will check whether this is with the specific operating system. We will keep you posted once we receive an update from them.
You can post the screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home) here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
In this regard, we may need to escalate this to our next level of support to investigate further on it. To do so, we need few logs from your computer.
An email including the steps to collect & upload logs has been sent to you via ticket # 08456679. Please follow those steps.
Thank you for your understanding in advance!
We are sorry to hear that. Do you confirm that the issue is with your Windows XP SP3 PC?
To locate your account details, create your own post on our community or contact us through chat using this https://support.avg.com/support_sales_chat link.
Thank you.