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Sage FaewSage Faew 

Change countries but apps dont work

I changed my VPN to London United Kingdom
but the British apps BBC iplayer and all4 will show me content but not play shows.
They arent seeing my location as United Kingdom.
i upgraded to AVG VPN to be able to do that.
Do I have to do something else?
Best Answer chosen by Sage Faew
-980888528-980888528 (Avast)
Hello Sage,
Let us explain this for you. There are several locations good optimized for video streaming. Please use the locations listed below to access the streaming sites:
Gotham, Miami, New York, Seattle, Wonderland.
We are here if you need further help.

All Answers

-980888528-980888528 (Avast)
Hello Sage,
Let us explain this for you. There are several locations good optimized for video streaming. Please use the locations listed below to access the streaming sites:
Gotham, Miami, New York, Seattle, Wonderland.
We are here if you need further help.
This was selected as the best answer
Sage FaewSage Faew
That is no good.
I set my vpn to United Kingdom so I could access British content. The bbc iplayer All4 etc are supposed to think im in the UK.
That was why I got the vpn upgrade.
Priyanga SekarPriyanga Sekar (Sitel)
Hi Sage, 

We realize the situation. 

We would like to inform you that most of the video streaming websites block all the incoming VPN connections for security reasons. In some regions, VPN doesnt work due to the restrictions on the concerned website.

However, we have several locations good optimised for video streaming. This is why we requested you to try with the above locations. 

Thank you for your understanding in advance! 
Sage FaewSage Faew
Hi.
i gave up on trying to stream UK content and changed location to Miami as suggested.

I cant watch on any streaming service.

i tried watching a movie on FreeFlixHQ and PopcornTime and it wont work at all.

 
Sage FaewSage Faew
My message dissapeared.
i changed the vpn to miami and the connection just times out or doesnt download on freeflixHQ and popcorntime.
i cant even use my AcornTV paid subscription.
Please tell me what to do
thank you
Balasubramanian SBalasubramanian S (Avast) 
Sage, could you turn off AVG Secure VPN and check whether you are able to access freeflixHQ and popcorntime?
We also request you to check whether it works when you have the optimal location selected in AVG Secure VPN.
Sage FaewSage Faew
When i disconnected both freeflixHQ an popcorntime downloaded.
when i tried to connect to optmal location it wouldnt connect. I tried with Toronto again and it doesnt connect vpn either
Sage FaewSage Faew
I can choose different locations but when i try and click Connect VPN nothing happens
Sage FaewSage Faew
I tried check wifi on the taskbar.
it checks it and then the Connect VPN button appears.
when i click it nothing happens.
Balasubramanian SBalasubramanian S (Avast) 
Sage, it seems that the AVG secure VPN isn't working properly.
Please reinstall it and check the status.
For uninstallation, refer this article.
To download AVG Secure VPN setup file, visit this https://www.avg.com/installation-files website.
Keep us posted.
Sage FaewSage Faew
I access vpn through antivirus.
i uninstalled antivirus and reinstalled.
i can now connect to vpn but still cant access movies.
tried freeflixhq and popcorntime. Both say downloads taking too long
havent tried to access my acorntv subscription or cbc app yet
Sage FaewSage Faew
I tried streaming a show from my acorntv subscription!it said couldnt access material
tried streaming from cbc app and it just kept loading...nothing happened
i am using the optimal location vpn
KarthikeyanKarthikeyan (Foundever) 
Thank you for the information.

Instead of setting to optimal location, we request you to change the location to the streaming servers and check if it works now.

Gotham, Miami, New York, Seattle, Wonderland.
Sage FaewSage Faew
I tried both Miami and New York and no joy.
KarthikeyanKarthikeyan (Foundever) 
That's unfortunate the issue persists.

Some website block VPN users from accessing their sites.

Please check if the streaming websites you are trying to access have this option.

If they have, then it will not be possible to access these websites with VPN enabled.
Sage FaewSage Faew
Both freeflixHQ and popcorntime accept vpn and i know people who use it with a variety of vpn providers.
it worked fine with Expressvpn when i used their free trial.
KarthikeyanKarthikeyan (Foundever) 
Sage, thank you for the information.

In this case, we need to escalate this case to our senior team for further analysis.

I have sent you an email, please follow the steps from the email to collect error logs from your computer and share the screenshot of the error message you receive when you try to access these websites with AVG Secure VPN enabled.

I will check the same and escalate the case to the senior team.

I'm unable to find any active subscription of AVG with this email. If you are using a different email address, please share the email address via email to locate your account.
Sage FaewSage Faew
I sent a message to support that my subscription doesnt appear here before.
i have avg ultimate antivirus for android till Aug 29 which includes cleaner pro and avgvpn.
i use the vpn service in antivirus not a seperate app
thanks
Antonio PrimaveraAntonio Primavera
I see that others also cannot use BBC iPlayer.  It doesn't matter if we make our location inside the UK.  It still does not work.  Yet, these threads say that the problem was solved.  If the problem is solved, perhaps let us know what the solution was.  There is no solution posted hre.  What is the purpose of the VPN?  Please help!
Midhun AloorMidhun Aloor (Foundever)

Hello Antonio,

We've already replied to your previous post.
Please keep up the conversation in a single post/thread for quick & better assistance.
Thank you for understanding in advance!

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