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Želimir RoginŽelimir Rogin 

JS: Proxy-B [Trj].

Hello

I have Windows 7.
I have AVG Internet Security and AVG Secure VPN.

Pop-ups now appear .
AVG- Threat secured.
We ve safely aborted connection on Noblockweb, biz.because it was infected with JS: Proxy-B [Trj].
More threats may be lucking.
Scan My PC.
See details.

What should I do?

Kind regards,
Želimir
 
Best Answer chosen by Želimir Rogin
Želimir RoginŽelimir Rogin
av  16
zen 1 no

All Answers

AvinashAvinash (Avast) 
Hello Zelimir.
We'll certainly look into this. Are you receiving this pop up randomly or when you visit particular website? Click 'See details' on the pop up and share a screenshot (http://avgclick.me/getscreenshot) of it to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload the screenshot here.
Želimir RoginŽelimir Rogin
Hello Avast.

I open Firefox - this trojan appears
I'm looking at your guide to see this trojan
I open VPN - this trojan appears
User-added image

Firefox  start
I open Firefox - this trojan appears
I'm looking at your guide to see this trojan
I open VPN - this trojan appears

Thank you for your reply.


Kind regards,
Želimir
 
Priyanga SekarPriyanga Sekar (Avast)
Hello Želimir. 

Thank you for the screenshots. 
This could possibly be a falsepositive. Before proceeding further, please provide us with version of AVG Internet Security (Open AVG Internet Security > Menu > About). 
Awaiting for your reply!
Želimir RoginŽelimir Rogin
Hello Avast.
  I am sending to you and new screenshots.

User-added image

User-added image

Kind regards,
Želimir
AvinashAvinash (Avast) 
Thank you. You have the latest version of AVG installed.

To analyze it further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Želimir RoginŽelimir Rogin
Dear Sirs,
I clicked on the Attach file. I called the Sys file and it did not accept it. I have this screen in Wordu. I do not know how to send it to you.
case # which is 08682195

User-added image

Kind regards,
Želimir
AvinashAvinash (Avast) 
Thank you, Želimir.
We've received the logs. Our senior technical team will analyze them and contact you via email at the earliest. Appreciate your patience.
Želimir RoginŽelimir Rogin
Thank you Avast.
Today that pop-up window appeared before Firefox was opened.
Thank you for your urgency.Radeon Settings- Troja
Želimir RoginŽelimir Rogin
av  16
zen 1 no
This was selected as the best answer
BalasubramanianBalasubramanian (Avast) 
Thank you for the information.
We have added this to the escalated ticket and our senior team are analyzing the situation.
Keep checking your email to know about the status.
Your patience is much appreciated.
Želimir RoginŽelimir Rogin
IT IS POSSIBLE THAT the VPN can be set to either Croatia or Serbia.
Automatically adjust to Austria or Hungary. These are the optimal locations. Croatian Internet stations do not admit that I am from Croatia and I can not watch these programs.User-added image

User-added image
Dinesh KrishnanDinesh Krishnan (Avast)
We're glad to help you with the info, Zelimir. If you connect Secure VPN without choosing a location, then it would connect to the optimal location by default.
You'll be able to change the server (location) in Secure VPN. Please check if there are any servers available in Croatia & choose it (if any found).
If not, you can try the streaming servers that are available in Secure VPN. However, please be informed that certain streaming websites have restricted VPN to access their contents.
Želimir RoginŽelimir Rogin
I wanted to give it 10. Now this is not possible.
I can not put this in the address bar.
10 I give the AVG team quick help, co-operation and expertise even though my problem has not yet been resolved.

User-added image

Kind regards,
Želimir
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
We regret for the inconvenience caused.

Please copy the URL (Feedback link) and paste it in a another browser, then check for the issue again.

Let us know, the status of the issue.
Želimir RoginŽelimir Rogin
I do not understand.
Which URL. Where is this URL.
Želimir RoginŽelimir Rogin
When I was looking for my post
User-added image

User-added image
BalasubramanianBalasubramanian (Avast) 
Sorry for that, Želimir. We actually tried to explain you to open the survey email from a browser and not through Outlook.
Let us know whether you are able to submit the survey when it is viewed from a browser.
For searching your post in AVG community, visit this https://support.avg.com/answers link and log in using the respective credentials.
Once it is done, you will have drop-down to choose the recent activity and questions.
By default, it will be on "recent activity", click on it and then select "My Questions" to locate your post.
Želimir RoginŽelimir Rogin
User-added image
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
We appreciate your efforts.

From the screenshot, we could see that you have successfully submitted your feedback.

Let us know, if you need further help.
Želimir RoginŽelimir Rogin
Click the Advanced tab. On the Network tab, click the Settings button.
Where's my Advanced.User-added image
User-added image

Kind regards,
Želimir
 
Dinesh KrishnanDinesh Krishnan (Avast)
In order to make this process easier, we'd suggest you to connect remotely with our next level of support. An email including the steps to connect with them has been sent to you. Please follow those steps & get connected to sort this out in a timely manner. 
Želimir RoginŽelimir Rogin
Mr. Viveksaravanan was on a chat from 18-18: 47. He solved this Noblock Web.
After that, I just opened Firefox that was refreshing it.
This miracle is back here.User-added image
Kind regards,
Želimir
Priyanga SekarPriyanga Sekar (Avast)
Hi Želimir, 

We realize the situation. 
Your case has been escalated to our senior team and is being reviewed by them. 
Please keep checking your e-mails regularly to know about the status. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
We appreciate your patience.
Želimir RoginŽelimir Rogin
After Mr Vive's intervention, the new one is:
Radeon Settings
New Text Document
Old Firefox Data
When I type your hyperlink to the address bar (because I can not directly), this pane appears and I do not see the page. I have to close that box and re-enter it at the address bar and only then see what you are telling me.
User-added image
User-added image

Kind regards,
Želimir
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Thank you for the information.

Our senior team is still working on your case and you will get an email response from them.

Your patience is appreciated.
Želimir RoginŽelimir Rogin
Dear Sirs,
  1.TudayUser-added image

, 12.06.2019. on my computer, Mr. Vivsod 17: 50-18:32 worked. He also set up Sys.

4. I opened Firefox. I entered your hyperlink into the address bar.
Pop -ups did not appear. Up to date, pop-ups have always appeared on any entry in the address bar.
User-added image
5. Windows looks for Update. Do I upload?
User-added image
Kind, regards
Želimir
2. I see new icons on the Desktop now: HKAY Registry, HKEY_CUR, HKEY_LOC.
3. I closed the computer at 18:30. I re-opened my computer at 18:32 by entering my password. After 6 minutes at 18:38, the pane again appeared.
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Zelmir, thank you for the information.

We could see that your case in under the investigation of our developers team.

Please forward your information regarding the issue to this case number 06963790. So that our developers can resolve the issue quickly.
Želimir RoginŽelimir Rogin
Did you install any software on your computer on 30th May? Could you please uninstall it? We recommend to restore your OS Windows via restore point: https://support.microsoft.com/en-us/help/17127/windows-back-up-restore (https://support.microsoft.com/en-us/help/17127/windows-back-up-restore" shape="rect" target="_blank). 

Unfortunately we are unable to locate the software which injected registry files. If the issue persists, restore you OS to factory settings. 

Dear Sirs,
Data 30.05.2019. is not correct. I noticed pop-ups 20.05.2019. at 22:45 writing on Wordu. I've seen pop-ups blocking my enrollment. . I closed it and continued to write. The following days appeared on Microsoft Ooutlooku, Firefox, and Desktop. 23.05.2019 I bought and installed Hitman PRO. He did not find any malicious software, viruses, or any threats to the computer.
28.05. 2019 at 22:27 I wrote a mail to you. I did not even install or uninstall it after that date. Before that, the last installment was
05/16/2019. Adobe Acrobat Reader DC (Update)
03/02/2019. AVG Secure VPN (your expert)
01/16/2019. Microsoft Silverlight
Your expert has reinstalled AVG Internet Security 30.05.2019. He wrote that it was the last day of my subscription. I just got him to chat with my subscription by 2021. That's 06963790. He checked that information and set the exact date of my subscription. 30.05.2019 he also worked on Mozilla Maintenance Service.
06/11/2019. your specialist has reinstalled Mozilla's Firefox, and AMD Radeon Settings wrote Redesigned, Refined, Supercharged.
30.05.2019 I did not install and can not uninstall.

Kind regards,
Želimir
ShankaraShankara (Avast) 
Hi Želimir, 
I'm sorry for the inconvenience caused. I understand the issue was first noticed during 20th May. We would like to remove the recently installed application and try the Windows Restore point. I'm sending you an email to connect to us remotely. Please follow the instructions from the email. Thank you.
Želimir RoginŽelimir Rogin
Dear Sirs,
The technology LogMeln Rescue: 30.05.2019, 11.06.2019, 12.06.2019.
I'm going to sign up for this chat tonight.


All pop-up windows now have the extension of Radeon exe.
No more Firefox exe.


I now work normally on Wordu, Firedox and Microsoft Outlooku.

I'm not sure that tonight's work will not return the popup windows on Wordu, Firefox, and Microsoft Outlook.

Kind regards,
Želimir
Priyanga SekarPriyanga Sekar (Avast)
Hi Želimir, 
We realize the situation. We will put our best efforts to serve you at any costs. 
Looking forward to resolve the issue on a remote session. 
Želimir RoginŽelimir Rogin
Dear Sirs,
Yesterday was great. This is a disaster.
I'm sorry I let the restore point.
greeting
ŽelimirUser-added image

User-added image
User-added image
AvinashAvinash (Avast) 
Želimir, our senior technical team will send you an email containing further instructions. Please keep checking your inbox and spam box as well.
Želimir RoginŽelimir Rogin
Dear Sirs,
My problem is not resolved. I still manually close that popup.

I'm writing now because of this email

Renew now - only 30 days of AVG Internet Security remaining!
sri 4.12.2019 4:49
Hi, Zelimir.
Your AVG Internet Security expires in only 30 days. Renew now to continue your protection.

Renewing before expiration isn’t a problem, either. Your new protection will simply start once the current one finishes. So there’s absolutely no lapse in your security.
179,99-76,99 eura

Kind regards,
ŽelimirUser-added image
 
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